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Oceania Cruises. Your World. Your Way.

Employment





Benefits of Working for Oceania

Ship Position

Human Resources Manager

Department: Hotel
Location: Shipboard
Position Type: Full Time
Description

Overall Objective:

  • To ensure that the implementation of OCI training programs, human resource polices, and service standards result in exceptional guest satisfaction, excellent crew morale and welfare, and positive business results by:-
    • Leading, coordinating, and implementing management and crew training.
    • Supporting managers in the reinforcement of crew related policies and procedures.
    • Maintaining a productive and supportive professional working partnership with the Captain, GM, and colleagues at all times
    • Leading and supporting employee recognition programs.
    • Maintaining documents and data required for talent management and human resources administration.
    • Helps to coordinate all formal disciplinary warnings, regardless of division, ensuring a fair and systematic approach.
    • Supports and oversees the coordination of all crew welfare activities
  • Maintaining operational continuity with a systematic and consistent handover procedure for replacement Human Resources Manager.
 
   
Profile:
 
  • Bachelor’s degree in Human Resource Development or similar
  • At least 5 years experience in the hospitality field in a human resource / training capacity
  • Previous shipboard experience required
  • Understanding of the highest level of service; ideally worked in the premium or luxury market
  • Strong working knowledge of ship and the various depts
  • Be able to target opportunities for service improvement through training and coaching
  • Be a self-starter and able to target service and HR priorities, take action and exhibit excellent follow up
  • Maintain a trusted profile with Heads of Departments as a pro-active and flexible support person
  • Well organized; a multi-tasker
  • Excellent communication skills; good written and spoken English
  • Strong leadership skills and practice ‘leadership by example
  • Excellent administrative skills; computer literate Word/Excel/Fidelio/MXP and similar
  • Outgoing personality, open minded and flexible; able to Host tables and socialize at required level for this position
  • Ability to work in an international environment
  • Ability to perform well under pressure
  • Excellent appearance
Required Fields are bold

Human Resources Manager

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