The content of this site is beneficially owned by Prestige Cruise Holdings, Inc., the parent company of Oceania Cruises and is the owner and operator of such brands that include Oceania Cruises and Regent Seven Seas Cruises, among others.
Information We Collect and Why We Collect it
How We Use and Share Your Information
Access to Your Information and Choices
Security of Your Information
California Privacy Rights
International Privacy Rights
Enforcement, Questions and How to Contact Us
1. INFORMATION WE COLLECT AND WHY WE COLLECT IT
Information You Provide To Us. You can provide information to us on our Site through various means, including
2. HOW WE USE AND SHARE YOUR INFORMATION
To Provide Products, Services, and Information. As described above, we collect information from you so that we can provide you with the information and services that you request from us. We may send you information about our products and services, and new offerings.
We provide information to our affiliated companies (owned or controlled by our parent company, Prestige Cruise Holdings, Inc.) and third party service providers that help us process orders, and fulfill services that you purchase from us. For example, we contract with other companies to help provide our cruise services. For example, when you reserve a cruise through an affiliated travel agent, that travel agent - who is not an employee of Regent - will need to share your booking information with us in order to reserve your voyage. We contract with other companies to provide services on our ship and at ports of call. For example, if you pay for a cruise using a credit card, we will authorize that payment through a third party. An outside telephone company also provides the telephone network we use to transmit information between our buildings and systems. We will use other companies to prepare and send surface mail and e-mail to customers.
We may use affiliates or third parties to help host our Site, send out email updates about the Site, provide marketing and advertising services for us, and remove repetitive information from our user lists. These service providers will have access to your personal information in order to provide these services, but when this occurs we implement reasonable contractual and technical protections to limit their use of that information to helping us provide the service. We use demographic information to better understand our customers, to provide you with relevant information of interest to you, and to improve our products and services.
When you use our "Find a Travel Agent" service or request to be contacted by one of our preferred travel agents, we will share you information with one or more of our travel agents so they can contact you. They may also use this information to contact you about other products and services they offer.
Advertising and Marketing. We may use your information to provide advertising and marketing materials to you. We may also share your information with other affiliated companies owned by Prestige Cruise Holdings for advertising and marketing purposes. You can opt-out of receiving advertising and marketing information by emailing us at firstname.lastname@example.org to be removed from our marketing list, or by using the opt-out or unsubscribe feature contained in the e-mails.
Some websites may belong to ad networks that use your browsing history across websites to choose which ads to display on their sites; the displayed ads may include advertising for Oceania Cruises. To learn more, and to opt out of seeing interest-based advertisements on these sites, visit the Network Advertising Initiative and the Digital Advertising Alliance websites (www.networkadvertising.org and www.aboutads.info). Websites may also offer their own opt-out methods for interest-based advertising.
Third Party Advertising & Marketing.From time to time we may disclose information with preferred travel agents and other carefully selected companies who may offer you products and services of interest. We will share your information with one or more of our travel agency partners so that they may contact you. They may also use this information to contact you about other products and services they offer.
Legal Requests or Requirements and to Prevent Harm. We will share personal information with third party companies, organizations or individuals outside of Oceania Cruises if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
3. ACCESS TO YOUR INFORMATION AND CHOICES
You can access and update certain information we have relating to your online account by signing into your account and going to the "My Account" section of our Site. If you have questions about personal information we have about you or need to update your information, you can Contact Us, email us at email@example.com, or call us at (800) 477-7500. You can opt-out of receiving marketing and promotional e-mails from Oceania Cruises by using the Change of Address form, emailing us at firstname.lastname@example.org, and/or by using the opt-out or unsubscribe feature contained in the e-mails. You can close your online account by emailing us at email@example.com. If you close your account, we will no longer use your online account information or share it with third parties. We may, however, retain a copy of the information for archival purposes, and to avoid identity theft or fraud.
4. SECURITY OF YOUR INFORMATION
In order to help secure your personal information, access to your data on our Site is password-protected, and sensitive data (such as a social security number) is protected by encryption when it is exchanged between your web browser and our Site. To protect any data you store on our servers, we also regularly audit our system for possible vulnerabilities and attacks, and we use a tier-one secured-access data center. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that e-mails you send to us through our Site are not encrypted, and we strongly advise you not to communicate any confidential information through these means.
5. CALIFORNIA PRIVACY RIGHTS
Under California's "Shine the Light" law, California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g. requests made in 2012 will receive information regarding 2011 sharing activities). To obtain this information, please send an email message to firstname.lastname@example.org with "Request for California Privacy Information" on the subject line and in the body of your message. We will provide the requested information to you at your e-mail address in response. Please be aware that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing will be included in our response.
6. INTERNATIONAL PRIVACY RIGHTS
As a global company, our operations cross national boundaries by necessity. We maintain our central data operations in North America. If you reserve your cruise through an agent in Europe, for example, your transaction will be processed by our computers in the U.S. If you call from the U.S. to make a reservation, your call may be taken by an operator in the U.K. In these cases, we will ensure that all of our locations are protecting your information to the same appropriate level of security and in a manner consistent with this Policy.
7. ENFORCEMENT, QUESTIONS AND HOW TO CONTACT US
Attention: Website Privacy Questions
8300 NW 33rd Street, Suite 308 Miami, FL 33122
1 (800) 531-5619 within the US or Canada, or +1.305.514.2300