Terms & Conditions

Terms and Conditions

GENERAL INFORMATION

Notification
Information contained on this website is not an offer or a contract. The transportation of guests and baggage on Oceania Cruises’ vessels is provided solely by the Operator and is governed by the Terms and Conditions printed on the Guest Ticket/Contract. For complete information on Terms and Conditions, itineraries, liability of Oceania Cruises, and all sections mentioned below, please refer to the Guest Ticket/Contract. A copy of the Guest Ticket/Contract is available by contacting your travel agent or online at OceaniaCruises.com. Upon the first to occur, be it receipt of the guest’s deposit or full payment, the guest’s receipt of a confirmation letter/final invoice from Oceania Cruises, or the issuance of a Guest Ticket/Contract to the guest, directly or by a travel agent, all of the terms and conditions of the Guest Ticket/Contract shall be binding on the parties thereto.

Consult a Travel Agent
Travel Agencies provide a valuable service when planning your vacation onboard Oceania Cruises. We recommend that you work with your favorite travel professional who understands your individual needs. Your chosen agent will act on your behalf for all arrangements, including deposits and payments for your cruise. Travel Agencies are not owned or operated by Oceania Cruises and act only as independent agents, solely on your behalf.

Fares
Fares are quoted in U.S. Dollars, are per person and are based on double occupancy. Fares do not include pre-paid charges, personal charges or optional facilities and service fees, as those terms are clearly defined in the Guest Ticket/Contract. Also not included are shore excursions, meals ashore, baggage handling, gratuities, beverages not part of the regular menu, laundry service and other onboard amenities and services, including spa treatments.

Deposit and Payments
Beginning with Europe 2011 sailings the per person, per cruise deposit required to secure your reservation is 20% of the applicable cruise fare for Owner's, Vista and Oceania Suites. For all other categories, and for all sailings before the Europe 2011 sailings, the per person, per cruise deposit to secure your reservation is $750. All deposits must be received within 7 days of your initial reservation. Payment of deposit means acceptance of the full terms and conditions contained within the Guest Ticket/Contract that apply to your reservation. Final balance due must be received no later than 151 days prior to cruise departure for Cruises of 20 days or longer and 91 days prior to cruise departure for all other cruises as indicated below, together with passport details and any special on board service requests; otherwise, booking may be subject to immediate cancellation. American Express, MasterCard, Visa, travel agency checks and personal checks are accepted for deposits and full payments. For your convenience, your Final Payment may be automatically charged to the credit card used to make the initial deposit. Oceania Cruises accepts no responsibility for credit card foreign currency/transaction processing fees independently assessed by issuing banks. None of these fees separately charged by the issuing banks accrues to the benefit of Oceania Cruises. Third party credit card charges can only be accepted when accompanied by valid authorization to charge from the relevant card owner.

Single Supplements
There will be a charge for single occupancy of 200% of the double occupancy suite or stateroom fare.

Children and Unaccompanied Minors
Any guest under the age of 21 must be accompanied by and occupy the same stateroom as an adult 21 years or older.

Reservations
To reserve your Oceania Cruises vacation, please contact your Travel Agent or call Oceania Cruises at 800-531-5619. Please visit us at OceaniaCruises.com.

United States and Canadian travel agents may only take bookings for clients from the US and Canada, holding US or Canadian passports. All other international clients must be booked through travel agencies within their respective country of residence, as designated on their passport.

Changes to a Reservation
Changes to a reservation after deposit and prior to issuance of travel documents may result in assessment of administrative fees and service charges beyond the control of Oceania Cruises. Administrative fees and service charges will vary and are based on the type of change to your cruise departure, itinerary, hotel or land package or air supplement. Guests are responsible for any additional costs incurred as a result of these changes. If a guest wishes to change a booking from cruise only to include cruise and air travel arrangements, after the full amount of the purchase price for the cruise-only package is due and payable, Oceania Cruises may in its sole discretion impose a change fee of up to $150 per person. Bookings cannot be converted from cruise only to air/sea within thirty (30) days of sailing. Some changes, including name changes, may also be considered cancellations and applicable fees will be assessed. Any changes to a reservation that result in imposition of airline or other cancellation fees are the responsibility of the guest. No refund will be made for unused or partially used portions of the cruise, air or land programs including shore excursions except as specifically outlined in the Guest Ticket/Contract.

Cancellation and Refunds:

A full refund of payments received will be made when Oceania Cruises receives written notice of cancellation as indicated by the Cancellation Fee Schedule listed here. Cancellation notices must be received by Oceania Cruises in writing. Guests who cancel within the indicated periods are subject to the following per person cancellation fees:

When We receive a written notice of cancellation from You addressed to Us at Our principal offices (collectively "cancellations"), both parties agree to the following provisions.

The following cancellation penalties apply to cruises of 1 to 19 days in length:

91 days or more prior to departure - 0% of Cruise Fare
90 – 76 days prior to departure - 25% of Cruise Fare (plus any Optional Facilities and Services Fees incurred)
75 – 61 days prior to departure - 50% of Cruise Fare (plus any Optional Facilities and Services Fees incurred)
60 – 30 days prior to departure - 75% of Cruise Fare (plus any Optional Facilities and Services Fees incurred)
30 – 0 days prior to departure - 100% of Cruise Fare (plus any Optional Facilities and Services Fees incurred)

A 100% cancellation fee will be imposed as indicated above for non-appearance or the absence of written notice.

The following applies to cruises of 20 days in length or more:

150 – 121 days prior to departure - Deposit Amount (plus any Optional Facilities and Services Fees incurred)
120 - 91 days prior to departure - 50% of Cruise Fare (plus any Optional Facilities and Services Fees incurred)
90 - 61 days prior to departure - 75% of Cruise Fare (plus any Optional Facilities and Services Fees incurred)
60 – 0 days prior to departure - 100% of Cruise Fare (plus any Optional Facilities and Services Fees incurred)

A 100% cancellation fee will be imposed as indicated above for non-appearance or the absence of written notice. Fare is defined as the full cost of any cruise, land or air component purchased from Oceania Cruises.

CANCELLATION OF ANCILLARY ITEMS

Pre-and Post - Cruise Hotel Packages cancelled within 45 days prior to departure will incur a 100% penalty
Pre-and Post - Cruise Land Packages cancelled within 60 days prior to departure will incur a 100% penalty
Overland Tours cancelled within 45 days prior to departure will incur a 100% penalty
Shore Excursions cancelled within 36 hours of tour departure will incur a 100% penalty
Shore Excursion Packages cancelled on or after embarkation day will incur a 100% penalty
Executive Collection cancelled within 36 hours of tour departure will incur a 100% penalty
Regular & Private Transfers cancelled four days prior to transfer will incur a 100% penalty
Visa Packages cancelled within 60 days prior to departure will incur a 100% penalty

Optional Travel Insurance
We strongly recommend that all guests purchase comprehensive travel insurance that includes Medical and Baggage Protection, as well as Trip Cancellation/Interruption Insurance to cover the full purchase price of the cruise, including air and/or land program costs. Your travel agent can provide additional information about Oceania Cruises’ insurance program, which has been specially designed and economically priced exclusively for our guests.

Itinerary
All itineraries, including points of embarkation and debarkation, are at the discretion of Oceania Cruises and may be modified up to and during the voyage. Oceania Cruises reserves the right to amend, cancel or make substitutions for any travel component without prior notice to the guest, including hotels, ports of call or other modes of transportation if, in its opinion, the situation requires a change or cancellation of arrangements. Oceania Cruises does not assume responsibility or liability for any loss, inconvenience, or expense incurred by guests as a result of any changes or cancellations as detailed in the Guest Ticket/Contract. When practicable, Oceania Cruises will promptly notify guests or their travel agent of a cruise itinerary change.

Responsibility
Oceania Cruises accepts no liability or responsibility, whether occasioned by railroad, motor coach, private car, boat, aircraft or any other conveyance for any injuries, damages, loss, accident, delay or irregularity which may be caused either by reason of defect, through the acts or defaults of any company or person or in carrying out the arrangements of the cruise or cruisetour as a result of any cause beyond the control of Oceania Cruises. Guests specifically release Oceania Cruises from any and all claims for loss or damage to baggage or property or from personal injuries or death, or from loss or delay arising out of the acts, omissions or negligence of any independent contractors, such as air carriers, hotels, shore excursion operators, restauranteurs, transportation providers, medical personnel or other providers of services or facilities. All arrangements made with independent contractors are made solely for the convenience of guests and are done at the guests’ own risk. Medical personnel are independent contractors. Oceania Cruises specifically disclaims all liabilities for damages for emotional distress, mental suffering or psychological injury of any kind, except to the extent provided by 46 U.S.C. §183. Tickets, vouchers and any other travel documents are subject to all terms and conditions of the respective suppliers, some of which may limit a supplier’s liability. Please refer to the Guest Ticket/Contract for further detailed information.

Air Transportation
Oceania Cruises, as an added service to our guests, offers arrangements for air travel in conjunction with a cruise. Air arrangements, including routings, are at Oceania Cruises’ (or its agents’) discretion, and are based on flight availability and agreements among various airlines, Oceania Cruises and independent contractors. Special requests, including class of service upgrades, specific carriers and routing are at the discretion of Oceania Cruises. Upgrades apply to International flights and may not apply to U.S. domestic or intra-continental flights within North America, Europe, South America, Asia or Africa. In making these arrangements, Oceania Cruises acts only as an agent on the guest(s’) behalf, and does not operate, control, or supervise any airlines and will not be responsible for carriers failing to meet schedules whether or not air tickets were issued by Oceania Cruises. Air tickets are refundable to Oceania Cruises only and are considered a part of the total cruise or cruisetour fare. Replacement of lost airline tickets requires purchase of an additional ticket. All costs for replacements are the responsibility of the guest. Any airline-imposed fees that result from changes to or cancellation of air arrangements are the sole responsibility of the guest.

Seat Assignments & Pre-Flight Arrangements
Any pre-flight arrangements, such as seat assignments, frequent flyer programs, wheelchair requests, oxygen or special meal requests must be made by the guest directly with the airlines based on their policies and procedures. Oceania Cruises cannot confirm any special airline requests unless otherwise specified. Due to special fares used, frequent flyer or past traveler discounts may not apply to air tickets issued by Oceania Cruises. These special requests and services should be arranged by your travel agent directly with the airlines.

Independent Travel Arrangements
Oceania Cruises has no responsibility with regard to air or land travel arrangements made by non-refundable, restricted travel or frequent flyer tickets. This exclusion of liability includes consequences to independently arranged air or land travel that may result in last minute changes in the embarkation or debarkation ports, and delays in arrival at any airport or port location. Please refer to the Guest Ticket/Contract for full terms and conditions of these exclusions.

Baggage Policy
Luggage for Oceania Cruises’ guests must be handled pursuant to regulations and tariffs of airlines, government security requirements and ground operators. Luggage exceeding these limitations will be subject to charges as set forth by the individual operators, including any excess baggage charges. Fees for checked luggage are now common and are the responsibility of the guest. Please check with your specific airline(s) for their respective luggage policy. Oceania Cruises reserves the right to refuse any items that may be considered dangerous (explosives, firearms, liquid oxygen, combustible or illegal items). Oceania Cruises reserves the right to search any baggage for security reasons. All hand-carried luggage and personal effects are the responsibility of the guest at all times. Oceania Cruises is not responsible for the loss of or damage to guests’ luggage. Baggage insurance is recommended. Luggage and personal belongings will be taken off the ship upon guest debarkation. Under no circumstances will luggage be kept onboard without the owner of such luggage being on the vessel. Guests may bring a reasonable amount of luggage onboard an Oceania Cruises vessel. No baggage or items heavier than 70 lbs. will be loaded onto or off-loaded from our vessels. Please refer to your Guest Ticket/Contract for all applicable Terms and Conditions.

Documentation & Visas
Passport and Visa requirements, and regulations in regards to vaccination certificates and other health requirements vary by destination. It is the sole responsibility of each guest to obtain and have available the appropriate valid travel and health documents for their chosen itinerary. Any guest traveling without the proper documentation will not be allowed to board the vessel and no refund of cruise fare or any other travel components purchased from Oceania Cruises will be issued. Passports must be valid six months from the date of trip completion. Due to airline security measures, your passport name must match your airline ticket name or you may be denied boarding. Oceania Cruises accepts no responsibility for obtaining required visas nor for advising guests of visa or other immigration requirements beyond the guidelines indicated.

Travel Advisories
The U.S. Department of State’s Consular Information Sheets are available for every country of the world. Oceania Cruises recommends that all guests visit the U.S. Department of State’s web site at http://travel.state.gov to obtain information concerning the status of any advisories or warnings issued to travelers for specific countries around the world.

Cruise Documents
All final cruise documents and other arrangements made by Oceania Cruises on behalf of the guest(s) will be sent to the designated travel agency or directly to the guest approximately 21 days prior to sail date. A service fee may be charged for early issuance of documentation or for the expedited shipment of documents.

Clothing
Recommended onboard clothing is resort or country club-casual. For evening dining, elegant casual resort wear is suggested. We request that jeans, shorts, t-shirts or tennis shoes not be worn at dinner.

Boarding
Guests are required to be onboard the vessel at least two hours prior to the scheduled departure time. Should the (in)actions of any guest(s) result in the vessel not sailing at its scheduled departure time, Oceania Cruises shall assess Late Departure Fees, beginning at $1,000 per guest(s), to said guest(s) directly responsible for any departure that is delayed more than 15 minutes beyond the scheduled and published departure time, to cover the costs levied against Oceania Cruises by port authorities, governmental and quasi-governmental agencies as agreed and liquidated damages.

Onboard Room Service
For your convenience, complimentary room service is available 24 hours a day from our extensive room service menu.

Valet & Laundry Facility
Dry cleaning and laundry services are offered onboard. Both regular and express services are available at an additional fee.

Smoking
For the safety and security of all guests and staff onboard, Designated Smoking Areas are available on Deck 9, the forward starboard corner of the Pool Deck, and Deck 10, in the aft, port corner of Horizons. These areas are comfortably furnished and conveniently located near food and beverage areas. Smoking is expressly forbidden in all Staterooms and Suites, on verandas, or in any areas of the ship other than officially Designated Smoking Areas. Smoking in a stateroom or suite or on a veranda represents a serious fire and safety hazard to all guests and staff. Guests choosing to disregard this policy will be disembarked at the next port of call and may also be subject to additional fees that will be imposed to cover the costs associated with any damage to and the required cleaning of furnishings, verandas and surrounding deck and accommodation areas. All areas other than those specified as Designated Smoking Areas will remain smoke-free. This includes all guest suites and staterooms, verandas, restaurants, public areas, the Casino and all other areas of the ship. Cigar and Pipe smoking is only permitted on the forward starboard corner of the Pool Deck.

Medical Services
Each of our vessels is equipped with limited medical facilities and staffed by international medical personnel. Customary Emergency Room fees and charges do apply for medical services and are dictated by the services performed by the ship’s medical staff. Guests with any medical condition(s) or special needs that may require treatment or attention or accommodation during the voyage, or needing to travel with medical apparatus, including wheelchairs, motorized scooters, oxygen therapy, etc., must advise Oceania Cruises in writing at time of deposit. Please note some ports of call may not be suitable for guests with limited mobility and in such cases, may disallow debarkation with a wheelchair or motorized scooter or for any individual with limited mobility. Oceania Cruises is unable to accommodate women past their sixth month of pregnancy. Oceania Cruises has the right to refuse or revoke passage to anyone who, in its judgment, is in a physical, mental or emotional condition unfit for travel or whose comfort onboard may be compromised due to situations beyond the care that can be provided by Oceania Cruises. Oceania Cruises, will under appropriate circumstances, permit its guests to use special equipment such as those noted above, which satisfy the criteria stated in the Oceania Cruises’ Policy Statement.

Alcohol Policy
The sale and consumption of alcoholic beverages will be limited to guests aged 21 years or older. Oceania Cruises will refuse and prohibits the sale or service of alcoholic beverages to guests under the age of 21 years. Guests are kindly reminded to consume alcohol in moderation. Oceania Cruises reserves the right to prohibit and retain all alcohol bought ashore for consumption onboard the vessel.

Guest Etiquette and Consideration
Oceania Cruises, its Masters, General Managers, Chief Pursers or any other deputized figure of authority onboard the vessels reserves the right, at their sole discretion, to disembark any guest, in any port of call, for any reason, should they be considered a nuisance to or endanger the “quiet enjoyment” of guests onboard or if they are found to be a nuisance, threat or danger to guests, staff or otherwise hinder the safe and secure operation of the vessel or any associated land programs. Any guest(s) disembarked from the vessels or associated land programs are solely responsible for any costs incurred with repatriation. The full cruise fare will be considered earned and retained and no refunds or reimbursements given. Please refer to Guest Ticket/Contract for further detailed information.

Gratuities
How much you choose to tip is a personal matter and completely at your discretion. For your convenience, gratuities of $13.50 per guest, per day are automatically added to your shipboard account. An additional $5.00 per guest, per day will be added for guests occupying Penthouse, Vista, Oceania or Owner's Suites where Butler Service is provided. An 18% gratuity is automatically added to all beverage purchases and spa and salon services. Naturally, guests may adjust gratuities while onboard the vessel at their sole discretion.

Acts of Nature, Strike, or Other Conditions Beyond Control
Neither Oceania Cruises nor the owners or operators of the vessels identified in this brochure shall be liable for delay or inability to perform any condition in this brochure or any part thereof, caused by or arising out of strikes, lockout or labor difficulties or shortages, whether or not Oceania Cruises is a party thereto or to any other acts of nature, force majeure or other circumstances beyond the control of Oceania Cruises.

For Profit Entity
Notwithstanding that Oceania Cruises, at the guest’s option, arranges air transportation, hotel accommodations, ground transfers, shore excursions and other services with independent suppliers of the services, it should be understood that Oceania Cruises, being a “for profit entity,” earns a profit on the sale of optional services.

Sellers of Travel Laws
Oceania Cruises has obtained exemption from the Sellers of Travel Laws of Florida, California and other similarly situated jurisdictions based upon its status as a common carrier/ocean carrier.

Notice
While Oceania Cruises makes every effort to adhere to the specifics shown on this website, circumstances may require otherwise. All information contained herein is subject to change without notice at Oceania Cruises’ discretion. All schedules and fares listed on this website are subject to change without notice. Oceania Cruises is not responsible or liable for typographical errors, omissions or misprints.

Ships’ Registry: Marshall Islands