Although no two definitions of value are the same, true value is quite easy to recognize. Simply stated, it is the concept of offering much more than ever imagined with absolutely no compromise in quality.
Oceania Cruises is renowned for offering an exceptional experience at an incredible value. Book early & save on our most popular itineraries.
There's still time! Take advantage of our limited availability offers, including our 2013 Winter voyages to the Caribbean and South Pacific.
Our ships cater to just 684 pampered guests on Regatta, Nautica and Insignia, and 1,250 privileged guests on Marina and Riviera.
Enjoy the "finest cuisine at sea" orchestrated by legendary Master Chef Jacques Pépin and in multiple open-seating venues.
Beautifully appointed with handsome furnishings and fine amenities, our luxurious suites & staterooms are the ideal place to rest, relax and retire.
Country club-casual ambiance, Canyon Ranch SpaClub®, Bon Appétit Culinary Center and Artist Loft ensure your utmost comfort and well-being.
Oceania Cruises pioneered extensive overnight stays and late evening departures allowing guests to truly experience each destination to it's fullest.
Save up to 40% off à la carte prices when you purchase the Your World Collection or Unlimited Passport Collection value packages.
For even more in-depth exploration and discovery, we have created a special collection of extended land programs that is without equal.
Oceania Cruises painstakingly selects each world-class hotel for its superb location, ambiance, standards of service, cuisine and amenities.
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Our experts provide turn-key services that will help you select your perfect cruise, customize your air schedule, reserve pre- and post-land programs and help you plan your onboard experience.
Sign in or register for My Oceania.
From the "finest cuisine at sea" to port-intensive itineraries, our points of distinction are what makes us the best value in upscale cruising.
Being a member of the Oceania Cruises family allows you to enjoy the most generous rewards in premium cruising.
Announcing New & Exciting Rewards
On these two extraordinary voyages, our valued past guests will enjoy exclusive events, special shore excursions and additional surprises.
Visit our social pages to enter sweepstakes, interact with guests, comment on your favorite stories, posts, images and videos!
If you are already booked with us, please sign in to view and manage your current cruise reservation.
Receive maximum pre-cruise savings by purchasing shore excursions online as early as 180 days and up until 72 hours prior to your sail date.
Discover the hotels and land programs available on your voyage, purchase beverage packages and make your dining reservations.
Visit the Before You Go section to complete your guest registration, request air deviations and learn about insurance, visas and more.
Home > Guest Services/FAQ
We have included a list of commonly asked questions below to assist you with your travel plans.
FOR IMMEDIATE ASSISTANCE
Monday - Friday: 8:30am - 9:00pm, Saturday: 9:00am - 5:30pm and Sunday: 10:00am - 6:00pm EST
Before You Go
Suites and Staterooms
Travel Protection Program
Air and Land Programs
Pricing and Payments
Should I use a travel agent?
What is the single supplement?
Can I change my reservation?
What is your baggage policy?
Do I need a Passport or Visa?
Do I need special vaccinations?
Where do I find information about Travel Advisories?
Do you have room service?
Do you have valet and laundry facilities?
Can I smoke onboard?
Do you have medical services onboard?
I have an existing medical condition. What do I do?
What entertainment is offered onboard?
What special diets are available on the ships?
Where are our doctors from?
What is your medical backup?
What kinds of outlets do the staterooms have?
Can I bring my travel iron?
What are the hours of operation for the Casino?
Where can I store my empty luggage on the ship?
What are the Casino policies?
Can I exchange my money for local currency?
Can I use my credit card to get a cash advance on the ship?
Can I cash a Travelers check or Personal Check on the ship?
What are the ships' policies regarding guests going ashore?
How is luggage handled at embarkation and debarkation?
Are Special Promotions available when I register with Oceania Cruises.com?
Do I need to register again if I registered with Oceania Cruises’ old website?
What do you do with my profile information?
What is your alcohol policy?
Acts of Nature, Strike, Other Conditions Beyond Control
What kind of currency is used on the ship?
Is wireless internet connectivity (WI FI)available on the ship?
What computer facilities are offered on the ship?
When can I make reservations in the specialty restaurant?
How do I make a reservation?
How can I prevent and/or respond to criminal activity onboard?
Do you offer Travel Insurance?
Do you recommend Travel Insurance?
What is your gratuity policy?
When can I board?
How is the cruise itinerary selected?
Can I make independent air arrangements?
How can I book a cruise for a large group?
What is the number to contact for specific questions regarding the Oceania Cruises Travel Protection Program?
Is there a fee associated with the specialty restaurants?
How many dining reservations am I allowed in
each specialty restaurant?
Can I bring oxygen onboard?
Does Oceania provide wheelchair assistance?
What are my Fares based on?
What is your deposit and payment policy?
How do I retrieve my lost password?
What is My Oceania?
What is your cancellation and refund policy?
Do staterooms have refrigerators?
When will I receive my final documents?
What is the contact number for CIBT visa services for guests purchasing Brazil, India and China Visas through Oceania Cruises?
Are designated smoking areas on Marina?
Do you know if all of the bathrooms on the Marina will have a step up into the bathroom?
Will the in-suite dining be the same in the Marina as in the R-class vessels. For example, course by course in-suite dining served by the butler.
What are the names for the production shows on Marina?
Are there cribs available on Marina?
What fitness equipment are included in the Owners and Vista Suites on Marina?
What does the casino on Marina include?
Where is the medical center located on Marina?
Do you know if the Marina will have separate
Will staterooms/ suites have ipod docking stations on Marina?
Will Spinning classes be offered on Marina?
Will we have bridge hosts on Marina?
What is the seating capacity for the restaurants on Marina?
Is my air ticket refundable?
Can I bring children under the age of 18?
Can I sail with Oceania Cruises while pregnant?
Can I purchase bottles of wine at ports of call and bring them onboard?
What are the Canyon Ranch SpaClub® policies?
When can I select my airline seat or submit a special request to the airline?
Can I add air to my reservation?
How do you handle custom air requests?
What is the procedure to have medical equipment delivered to the ship?
What payment types do you accept?
Can I change my mail preferences?
Is there a dress code?
View All FAQs
OCEANIA CRUISES, INC.
8300 NW 33rd Street, Suite 308
Miami, Florida 33122
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For questions about planning your cruise or to speak with a Personal Travel Consultant, please visit Concierge Services.
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