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Oceania Cruises. Your World. Your Way.

Frequently Asked Questions


Guest Services

We have included a list of commonly asked questions below to assist you with your travel plans.

Reservations: 855.OCEANIA (855.623.2642)
Monday - Friday: 8:30am - 9:00pm, Saturday: 9:00am - 5:30pm and Sunday: 10:00am - 6:00pm EST

Guest Relations

8300 NW 33rd Street, Suite 308
Miami, Florida 33122
Local: 305-514-2300
Tollfree: 855.OCEANIA (855.623.2642)

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Q: Should I use a travel agent?
A: Travel Agencies provide a valuable service when planning your vacation aboard Oceania Cruises. We recommend that you work with your favorite travel professional who understands your individual needs. Your chosen agent will act on your behalf for all arrangements, including deposits and payments for your cruise. Travel Agencies are not owned or operated by Oceania Cruises and act only as independent agents, solely on your behalf.
Q: What is the single supplement?
A: There will be a charge for single occupancy of 200% of the double occupancy suite or stateroom fare.Please call reservations for current promotions.
Q: Can I change my reservation?
A: Changes to a reservation after deposit and prior to issuance of travel documents may result in assessment of administrative fees and service charges beyond the control of Oceania Cruises. Administrative fees and service charges will vary and are based on the type of change to your cruise departure, itinerary, hotel or land package or air supplement. Guests are responsible for any additional costs incurred as a result of these changes. Some changes, including name changes, may also be considered cancellations and applicable fees will be assessed. Any changes to a reservation that result in imposition of airline or other cancellation fees are the responsibility of the guest. No refund will be made for unused or patially used portions of the cruise, air or land programs including shore excursions except as specifically outlined in the Guest Ticket/Contract.
Q: Acts of Nature, Strike, Other Conditions Beyond Control
A: Neither Oceania Cruises nor the owners or operators of the vessels identified in this brochure shall be liable for delay or inability to perform any condition in this brochure or any other acts of nature,force majeure or other circumstances beyond the control of Oceania Cruises.
Q: How do I make a reservation?
A: To reserve your Oceania Cruises vacation, please contact your Travel Agent or Oceania Cruises at 800-531-5619. You may also book your cruise online at www.oceaniacruises.com.
Q: How is the cruise itinerary selected?
A: All itineraries, including points of embarkation and disembarkation, are at the discretion of Oceania Cruises and may be modified up to and during the voyage. Oceania Cruises reserves the right to amend, cancel or make substitutions for any travel component without prior notice to the guest, including hotels, ports of call or other modes of transportation if, in its opinion, the situation requires a change or cancellation of arrangements. Oceania Cruises does not assume responsibility or liability for any loss, inconvenience or expense incurred by guests as a result of any changes or cancellations as detailed in the Guest Ticket/Contract. When practical, Oceania Cruises will promptly notify guests or their Travel Agent of a cruise itinerary change.
Q: How can I book a cruise for a large group?
A: If you are interested in booking a cruise for a group, we recommend that you contact a travel agency to assist you. We offer travel agents the ability to offer guests amenities when booking a group such as: pre-paid gratuities, shipboard credit, bottle of wine, etc.
Q: Can I bring children under the age of 18?
A: Infants must be one year of age as of the first day of the cruise. Guests traveling with a young infant that does not meet the infant policy will be denied boarding. No refunds or other compensation shall be due from Oceania Cruises to anyone as a result of the denial of boarding to an underage infant or any accompanying guests. Any guest under the age of 18 must be accompanied by and occupy the same stateroom as an adult 18 years or older. Oceania Cruises does not provide for the care, entertainment or supervision of children.
Q: Can I sail with Oceania Cruises while pregnant?
A: Oceania Cruises cannot accept guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during, the cruise.