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Frequently Asked Questions





 

Most Frequently Asked Questions

We have included a list of commonly asked questions below to assist you with your travel plans.

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Reservations: 855.OCEANIA (855.623.2642)
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Guest Relations

OCEANIA CRUISES, INC.
8300 NW 33rd Street, Suite 308
Miami, Florida 33122
Local: 305-514-2300
Tollfree: 855.OCEANIA (855.623.2642)

Click here to request a brochure.

 
 
Q: Should I use a travel agent?
A: Travel Agencies provide a valuable service when planning your vacation aboard Oceania Cruises. We recommend that you work with your favorite travel professional who understands your individual needs. Your chosen agent will act on your behalf for all arrangements, including deposits and payments for your cruise. Travel Agencies are not owned or operated by Oceania Cruises and act only as independent agents, solely on your behalf.
Q: What is the single supplement?
A: There will be a charge for single occupancy of 200% of the double occupancy suite or stateroom fare.Please call reservations for current promotions.
Q: Can I change my reservation?
A: Changes to a reservation after deposit and prior to issuance of travel documents may result in assessment of administrative fees and service charges beyond the control of Oceania Cruises. Administrative fees and service charges will vary and are based on the type of change to your cruise departure, itinerary, hotel or land package or air supplement. Guests are responsible for any additional costs incurred as a result of these changes. Some changes, including name changes, may also be considered cancellations and applicable fees will be assessed. Any changes to a reservation that result in imposition of airline or other cancellation fees are the responsibility of the guest. No refund will be made for unused or patially used portions of the cruise, air or land programs including shore excursions except as specifically outlined in the Guest Ticket/Contract.
Q: What is your baggage policy?
A: Luggage for Oceania Cruises' guests must be handled pursuant to regulators and tariffs of airlines, government security requirements and ground operators. Luggage exceeding these limitations will be subject to charges as set forth by the individual operators, including any excess baggage charges. Fees for checked luggage are now common and are the responsibility of the guest. Please check with your specific airline(s) for their respective luggage policy. Oceania Cruises reserves the right to refuse any items that may be considered dangerous (explosives, firearms, liquid oxygen, combustible or illegal items). Oceania Cruises reserves the right to search any baggage for security issues. All hand-carried luggage and personal effects are the responsibility of the guest at all times. Oceania Cruises is not responsible for the loss of or damage to guests' luggage. Baggage insurance is recommended. Luggage and personal belongings will be taken off the ship upon guest debarkation. Under no circumstances will luggage be kept onboard without the owner of such luggage being on the vessel. Guests may bring a reasonable amount of luggage onboard an Oceania Cruises vessel. No baggage of items heavier than 70 lbs. will be loaded onto or off-loaded from our vessels. Please refer to your Guest Ticket/Contract for all applicable Terms and Conditions.
Q: Do I need a Passport or Visa?
A: Passport and Visa requirements, and regulations in regards to vaccination certificates and other health requirements vary by destination. It is the sole responsibility of each guest to obtain and have available appropriate valid travel and health documents for their chosen itinerary. Any guest traveling without the proper documentation will not be allowed to board the vesseland no refund of cruise fare or any other travel components purchased from Oceania Cruises will be issued. Passports must be valid six months from the date of trip completion. Due to airline security measures, your Passport name must match your airline ticket name or you may be denied boarding. Oceania Cruises accepts no responsibility for obtaining required visas nor for advising guests of visa or other immigration requirements beyond the guidelines indicated.
Q: Do I need special vaccinations?
A: Passport and Visa requirements, and regulations in regards to vaccination certificates and other health requirements vary by destination. It is the sole responsibility of each guest to obtain and have available appropriate valid travel and health documents for their chosen itinerary. Any guest traveling without the proper documentation will not be allowed to board the vesseland no refund of cruise fare or any other travel components purchased from Oceania Cruises will be issued. Passports must be valid six months from the date of trip completion. Due to airline security measures, your Passport name must match your airline ticket name or you may be denied boarding. Oceania Cruises accepts no responsibility for obtaining required visas nor for advising guests of visa or other immigration requirements beyond the guidelines indicated.
Q: Where do I find information about Travel Advisories?
A: The U.S. Department of Stat's Consular Information Sheets are available for every country in the world. Oceania Cruises recommends that all guests visit the U.S. Department of State's website at http://travel.state.gov to obtain information concerning that status of any advisories or warnings issued to travelers for specific countries around the world.
Q: Do you have room service?
A: For your convenience, complimentary room service is available 24 hours a day from our extensive room service menu.
Q: Do you have valet and laundry facilities?
A: Dry cleaning and laundry services are offered onboard. Both regular and express services are available at an additional fee.
Q: Can I smoke onboard?
A: For the safety and security of all guests and staff onboard, Designated Smoking Areas are available on Deck 9, the forward starboard corner of the Pool Deck, and Deck 10, in the aft, port corner of Horizons. These areas are comfortably furnished and conveniently located near food and beverage areas. Smoking is expressly forbidden in all Staterooms and Suites, on verandas, or in any areas of the ship other than officially Designated Smoking Areas. Smoking in a stateroom or suite represents a serious fire and safety hazard to all guests and staff. Guests chosing to disregard this policy will be disembarked at the next port of call and may also be subject to additional fees that will be imposed to cover the costs associated with any damage to and the required cleaning of furnishings, verandas and surrounding deck or accomodation areas. All areas other than those specified as Designated Smoking Areas will remain smoke-free. This includes all guest suites and staterooms,verandas, restaurants, public areas, the Casino and all other areas of the ship. Cigar and Pipe smoking is only permitted on the forward starboard corner of the Pool Deck.
Q: Do you have medical services onboard?
A: Each of the ships is equipped with limited medical facilities and staffed by international medical personnel. Customary Emergency Room fees and charges do apply for medical services and are dictated by the services performed by the ship's medical staff.
Q: I have an existing medical condition. What do I do?
A: Guests with any medical condition(s) or special needs that may require treatment or attention or accomodation during the voyage, or needing to travel with medical apparatus, including wheelchailrs, motorized scooters, oxygen therapy, etc., must advise Oceania Cruises in writing at the time of deposit. Please note some ports of call may not be suitable for guests with limited mobility and in such cases, may disallow debarkation with a wheelchair or motorized scooter or for any individual with limited mobility. Oceania Cruises is unable to accomodate women past their sixth month of pregnancy. Oceania Cruises has the right to refuse or revoke passage to anyone who, in its judgement, is in a physical, mental or emotional condition unfit for travel or whose comfort onboard may be compromised due to situations beyond the care that can be provided by Oceania Cruises. Oceania Cruises will under appropriate circumstances permit its guests to use special equipment such as those noted above,which satisfy the criteria stated in the Oceania Cruises' Policy Statement.
Q: What entertainment is offered onboard?
A: A wide variety of entertainment is offered onboard. Please visit the Lifestyle and Entertainment section for additional details.
Q: What special diets are available on the ships?
A: Special arrangements can be made if you require Diabetic, Gluten-free, Lactose-free, Kosher, Vegetarian and Vegan. Other diets must be requested for approval and, in some cases, may require additional medical documentation.
Q: Where are our doctors from?
A: Our doctors are international and meet American College of Emergency Physicians and ICCL (International Council of Cruise Lines) guidelines, including: Current physician licensure, Three years of post-graduate / post-registration clinical practice in general and emergency medicine or Board certification in: Emergency Medicine, Family Practive or Internal Medicine or Competent skill level in advanced life support and cardiac care.
Q: What is your medical backup?
A: Oceania Cruises has established contacts throughout the world with several different ER / Hosipitals, where Ships Doctors can refer patients for medical care.
Q: What kinds of outlets do the staterooms have?
A: Each stateroom has 2-110 volt outlets and 2-220 volt outlets which can be used for items such as battery chargers, hair dryers, razors and personal hygiene items.
Q: Can I bring my travel iron?
A: Travel irons cannot be used due to the fire hazzard they can pose.
Q: What are the hours of operation for the Casino?
A: The Casino offers Blackjack, Poker and Roulette. The hours of operation may vary from day to day, depending on the itinerary and other activities. The casino is closed while in port. The slots are generally available from 10:30 AM to closing and tables are open from 2 till 5:30 PM and from 8:30 PM until closing.
Q: Where can I store my empty luggage on the ship?
A: Standard sized luggage may be stored under the bed. If the luggage does not fit underneath the bed, the Steward/Stewardness will remove it for storage elsewhere on the ship and will return it on the last evening of the cruise.
Q: What are the Casino policies?
A: Guests must be 18 or older to enter or gamble in the Casions on our ships. US dollars are used. A 5% fee will be charged to your account if receive a cash advance against your shipboard account. There is a $1,000 maximum per guest per day for these cash advances.
Q: Can I exchange my money for local currency?
A: For European voyages, Euros may be purchased from Reception. For destinations in Europe that do not utlize the Euro, along with Far East and China, South America and the Caribbean, we will endeavor to provide currency exchange services onboard or provide the guest with information on currency exchange services available ashore. All foreign currency exchange transactions will be charged to the guest's onboard account and a 5% transaction fee will be applied by Oceania Cruises.
Q: Can I use my credit card to get a cash advance on the ship?
A: Cash advances are available at the Reception Desk. A daily limit of $500 per registered card can be billed to the guest's shipboard account. A 5% transaction fee will be applied to your account.
Q: Can I cash a Travelers check or Personal Check on the ship?
A: Travelers Checks are cashed onboard our ships. We do not charge a service fee for cashing the checks into US currency. A 5% transaction fee will be added to your onboard account if require foreign currency. Personal checks are not accepted.
Q: What are the ships' policies regarding guests going ashore?
A: When the ships arrive in a port of call, guests are requested to wait in the public areas or in their stateroom until an announcement is made with instructions for safe disembarkation. In certain ports, guests will be brought ashore in tendor boats. When tendering is required, you will be instructed where and when to board the tenders. Sailing times for each port of call are listed in Oceania Currents and clearly displayed at the gangway. Guest should take note of the scheduled sailing time and return to the ship at least 30 minutes prior to sailing. If the guests return late and miss the ship, they will be solely responsible for rejoining the ship and all associated costs. When going ashore, guests should carry their Oceania WorldCard stateroom key with them at all times. The Oceania WorldCard serves as the guest's boarding card and must be swiped for security purposes at the gangway each time you disembark and embark the ship.
Q: How is luggage handled at embarkation and debarkation?
A: On embarkation day, your luggage will be delivered directly to your stateroom. If the luggage has not arrived one hour prior to sailing, guests should contact Reception from their stateroom telephone. On the last night of the cruise guests should pack their luggage and leave it outside their stateroom door before retiring for the evening. You should not pack personal items such as medecine and toiletries that you will require the next morning. Staff members will collect the luggage during the night and deliver it to the cruise terminal. All luggage being disembarked from the vessel and weigh no more than 70 pounds per piece.
Q: Are Special Promotions available when I register with Oceania Cruises.com?
A: Our weekly e-newsletters will provide you with current news, incredible offers and relevant content needed to plan your cruise vacation.
Q: Do I need to register again if I registered with Oceania Cruises’ old website?
A: We did not save your old registration information. Please register again with your existing password or a new password if you prefer.
Q: What do you do with my profile information?
A: Oceania Cruises does not sell or share personal information with 3rd party organizations. The information provided is used to provide you with relevant content and promotions. We ask that you review your contact information to ensure accuracy. Please review our Privacy Policy for additional information.
Q: What is your alcohol policy?
A: The sale and consumption of alcoholic beverages will be limited to guests aged 21 years or older. Oceania Cruises will refuse and prohibits the sale of alcoholic beverages to guests under the age of 21 years. Guests are kindly reminded to consume alcohol in moderation. Oceania Cruises reserves the right to prohibit and retain all alcohol bought ashore for consumption onboard the vessel.
Q: Acts of Nature, Strike, Other Conditions Beyond Control
A: Neither Oceania Cruises nor the owners or operators of the vessels identified in this brochure shall be liable for delay or inability to perform any condition in this brochure or any other acts of nature,force majeure or other circumstances beyond the control of Oceania Cruises.
Q: What kind of currency is used on the ship?
A: Oceania Cruises uses a cashless system based on the U.S. dollar. All onboard purchases and services, other than the Casino, will be billed to an onboard account. You will be required to register an American Express, Mastercard or Visa card during the embarkation process.
Q: Is wireless internet connectivity (WI FI)available on the ship?
A: Wireless internet service is available throughout all ships.
Q: What computer facilities are offered on the ship?
A: There are 16 computers available in the Internet Cafe. Two additional computers are available in the Library. Wireless internet service is available throughout all ships.
Q: When can I make reservations in the specialty restaurant?
A: ONLINE RESERVATIONS (Pre-cruise)
Please visit the Already Booked section of our website to make your dining reservations. Restrictions do apply so make sure you read our Reservation Rules before attempting to make reservations.

ONBOARD RESERVATIONS
Guests with priority embarkation privileges (Concierge and above) will have Priority Reservations from 11:00AM until 1:00PM in Polo Grill. Guests in other staterooms can make their specialty restaurant reservations from 1:00pm - 5pm.

Q: How do I make a reservation?
A: To reserve your Oceania Cruises vacation, please contact your Travel Agent or Oceania Cruises at 800-531-5619. You may also book your cruise online at www.oceaniacruises.com.
Q: How can I prevent and/or respond to criminal activity onboard?
A: You should immediately dial 911 or the Guests Service Desk to report any missing person or criminal activity. In addition the Security Department is responsible for responding to alleged crimes and missing persons and can be contacted directly at any time by dialing 911 or though the Guests Service Desk. It is important that Guests report immediately missing persons and criminal activities so that responding Oceania Cruises personnel can collect and secure the necessary information.

The Medical Department can be contacted at any time by dialing 911 or through the Guests Service Desk for any required medical assistance.

Oceania Cruises has zero tolerance for crime on board its vessels. On international voyages that embark or disembark in the United States, Oceania Cruises is required by federal law to report on board felonies and missing U.S. nationals to federal agencies. For a missing U.S. national and all serious felonies (homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by federal laws, firing or tampering with the vessel, or theft of money or property in excess of $10,000) the incident must be reported to the F.B.I. by telephone as soon as possible, to the U.S. Department of Homeland Security electronically, and to the U.S. Coast Guard in writing. These requirements apply to incidents that occur on board in U.S. territorial waters, or on the high seas or in foreign waters if the assailant or victim is a U.S. national.

The F.B.I. can assert criminal jurisdiction in all of these circumstances. Each of the nations visited, as well as the vessel’s nation of registry, may also assert jurisdiction and/or impose additional reporting requirements. Oceania Cruises reserves the right to report any/all criminal allegations to any national, state or local law enforcement agency in addition to those mentioned.

For missing persons or felonies arising at any time during the voyage you may independently contact the F.B.I. or U.S. Coast Guard. For incidents within state or foreign waters or ports you may, in addition, contact local law enforcement authorities. Contact information for these entities and the National Sexual Assault Hotline is listed on the following page, along with the locations of U.S. Embassies and Consulates in the ports visited.

Victims Advocacy Groups Contact Information

National Center for Victims of Crime (referral organization for help in your home town)
800-394-2255
www.ncvc.org


National Organization for Victim Assistance (referral organization for help in your home town)
800-879-6682
www.trynova.org


Rape, Abuse & Incest National Network (24 hour hotline and referral organization for help in your home town)
800-656-4673
www.rainn.org


FBI and US Coast Guard Contacts for US Embarkation Ports

Baltimore, Maryland (Embarkation Port)

  • FBI Baltimore Field Office - (410) 265-8080
  • USCG Sector Boston Baltimore Command Center - (410) 576-2525

Boston, Massachusetts (Embarkation Port)

  • FBI Boston Field Office - (617) 742-5533
  • USCG Sector Boston Command Center - (617) 223-5757

Cape Liberty, New Jersey (Embarkation Port)

  • FBI Newark Field Office - (973) 792-3000
  • USCG Sector New York Command Center - (718) 354-4353

Fort Lauderdale, Florida (Embarkation Port)

  • FBI Miami Field Office - (305) 944-9101
  • USCG Sector Miami Command Center - (305) 535-4472

Galveston, Texas (Embarkation Port)

  • FBI Houston Field Office - (713) 693-5000
  • USCG Sector Houston-Galveston Command Center - (713) 671-5133

Honolulu, Hawaii (Embarkation Port)

  • FBI Honolulu Field Office - (808) 566-4300
  • USCG Sector Honolulu Command Center - (808) 842-2600

Los Angeles, California (Embarkation Port)

  • FBI Los Angeles Field Office - (310) 477-6565
  • USCG Sector Los Angeles - Long Beach Command Center - (310) 521-3801

Miami, Florida (Embarkation Port)

  • FBI Miami Field Office - (305) 944-9101
  • USCG Sector Miami Command Center - (305) 535-4472

New Orleans, Louisiana (Embarkation Port)

  • FBI New Orleans Field Office - (504) 816-3000
  • USCG New Orleans Command Center - (504) 846-6160

Click here for US Embassy and/or Consulate & Local Law Enforcement Contact Information for Ports of Call

Q: Do you offer Travel Insurance?
A: We strongly recommend that all guests purchase comprehensive travel insurance that includes Medical and Baggage Protection, as well as Trip Cancellation/Interruption Insurance to cover the full purchase price of the cruise, including air and/or land program costs. Your travel agent can provide additional information about Oceania Cruises' Travel Protection Program, which has been specially designed and economically priced exclusively for our guests. To view the full terms, limits, conditions and exclusions of the Oceania Cruises Travel Protection Program, click Description of Coverage.
Q: Do you recommend Travel Insurance?
A: Yes, we highly recommend guests purchase travel insurance.

We offer a package of travel insurance coverage and assistance services for Oceania Cruises' discerning guests which can help you in the face of the unexpected. For example, if you have an accident overseas that Medicare and other private insurance policies may not cover, our program provides medical expense reimbursement for a covered sickness or accident. Additionally, reimbursement is provided for penalties that may be assessed due to cruise cancellations for covered reasons.

To learn more, please visit Oceania Cruises Travel Protection Program.

Q: What is your gratuity policy?
A: For sailings prior to the 2015-16 Winter season:
How much you choose to tip is a personal matter and completely at your discretion. For your convenience the following gratuities are automatically added to your shipboard account. For guests occupying staterooms, gratuities of $15.00 per guest, per day will be added. For guests occupying Penthouse, Oceania, Vista or Owner's Suites where Butler Service is provided, gratuities of $22.00 per guest, per day will be added. In addition, an 18% service gratuity is automatically added to all beverage purchases, spa services and dinner at La Reserve. Naturally, guests may adjust gratuities while onboard the vessel at their sole discretion.

For sailings beginning with the 2015-16 Winter season:
How much you choose to tip is a personal matter and completely at your discretion. For your convenience the following gratuities are automatically added to your shipboard account. For guests occupying staterooms, gratuities of $16.00 per guest, per day will be added. For guests occupying Penthouse, Oceania, Vista or Owner's Suites where Butler Service is provided, gratuities of $23.00 per guest, per day will be added. In addition, an 18% service gratuity is automatically added to all beverage purchases, spa services and dinner at La Reserve. Naturally, guests may adjust gratuities while onboard the vessel at their sole discretion.
Q: When can I board?
A: Guests are required to be onboard the vessel at least one hour prior to the scheduled departure time. Early boarding is available to guests booked in Concierge and above staterooms. Guests sailing onboard Regatta, Insignia and Nautica: Concierge and above staterooms - 11:00 AM; All other staterooms - 3:00 PM. Guests sailing onboard Marina and Riviera: Oceania, Vista and Owner's Suites - 11:00 AM; Penthouse Suites - 12:00 PM; Concierge Verandas - 1:00 PM; All other staterooms - 3:00 PM. A lunch buffet is served from 11:30AM to 5:00PM.
Q: How is the cruise itinerary selected?
A: All itineraries, including points of embarkation and disembarkation, are at the discretion of Oceania Cruises and may be modified up to and during the voyage. Oceania Cruises reserves the right to amend, cancel or make substitutions for any travel component without prior notice to the guest, including hotels, ports of call or other modes of transportation if, in its opinion, the situation requires a change or cancellation of arrangements. Oceania Cruises does not assume responsibility or liability for any loss, inconvenience or expense incurred by guests as a result of any changes or cancellations as detailed in the Guest Ticket/Contract. When practical, Oceania Cruises will promptly notify guests or their Travel Agent of a cruise itinerary change.
Q: Can I make independent air arrangements?
A: Oceania Cruises has no responsibility with regard to air or land travel arrangements made by non-refundable, restricted travel or frequent flyer tickets. This exclusion of liability includes consequences to independently arranged air or land travel that may result in last minute changes in the embarkation or disembarkation ports, and delays in arrival at any port location. Please refer to the Guest Ticket/Contract for full terms and conditions of these exclusions.
Q: How can I book a cruise for a large group?
A: If you are interested in booking a cruise for a group, we recommend that you contact a travel agency to assist you. We offer travel agents the ability to offer guests amenities when booking a group such as: pre-paid gratuities, shipboard credit, bottle of wine, etc.
Q: What is the number to contact for specific questions regarding the Oceania Cruises Travel Protection Program?
A: 1-800-457-7709
Q: Is there a fee associated with the specialty restaurants?
A: We do not charge an additional fee should you wish to dine in one of our specialty restaurants.
Q: How many dining reservations am I allowed in each specialty restaurant?
A:

R-Class Ships-Regatta, Insignia and Nautica-

Concierge and above staterooms and suites are are allowed two dining reservations in each specialty restaurant. Guests in other stateroom categories are allowed one dining reservation in each specialty restaurant.

O-Class Ship Marina-

Guests in Owners Suites, Vista Suites and Oceania Suites are are allowed two dining reservations in each specialty restaurant. Guests in all other stateroom categories are allowed one dining reservation in each specialty restaurant.
Q: Can I bring oxygen onboard?
A: Oceania Cruises does not provide oxygen for guests. If a guest requires oxygen, they will need to bring it onboard with them. The guest may contact a supply company that will deliver it to the ship for them. We will need to know how many containers, what size they are and the type. We do not allow liquid oxygen on board our cruise ships at any time. If the guest needs oxygen for their flights, they will need to arrange this directly with the airline
Q: Does Oceania provide wheelchair assistance?
A: Embarkation & Disembarkation Assistance - If a guest needs wheelchair assistance at embarkation and debarkation, the request must be communicated prior to departure so that the appropriate arrangements for assistance can be made. Airport Assistance - If a guest is requesting wheelchair assistance at the airport, they must contact the airlines directly.
Q: What are my Fares based on?
A: All fares are per person based on double occupancy and may be withdrawn at any time. Please see our Terms & Conditions page for complete details.
Q: What is your deposit and payment policy?
A: Bookings require a per person deposit of 20% of the applicable fare for Owner's, Vista, and Oceania Suites and $750 for all other suite/stateroom categories; for Grand Voyages the per person deposit is $1,500. Bookings must deposit within 7 days of booking for bookings made more than 120 days from sailing, within 3 days of booking for bookings made between 91 and 120 days from sailing, and by the end of the booking day for bookings within 90 days of sailing. Unless otherwise noted, final payment must be received by Oceania Cruises 90 days prior to cruise departure for voyages less than 15 days and 150 days prior for voyages 15 days or longer. Oceania Cruises reserves the right to cancel any booking not fully paid or deposited per the schedule or those without passport details. American Express, MasterCard, Visa, Discover Card and checks made payable to Oceania Cruises are all acceptable forms of payments. Once a deposit is made, all changes are subject to an administrative fee. Oceania Cruises credit card transactions are processed through our bank in U.S. Dollars. Please be aware that some Visa, Discover Card and MasterCard issuing banks impose a “Foreign Transaction Fee” on credit card transactions for on board purchases and purchases processed outside of the U.S. even if the transaction is denominated in U.S. Dollars. Oceania Cruises accepts no responsibility for foreign currency/transaction fees charged by credit card companies. Guests should check with their individual credit card companies for more information.

180-Day Voyages
The per person deposit required to secure the 180-Day Voyages is 20% of the applicable cruise fare for all suites and staterooms and must be received within 7 days of booking. Final payment due must be received no later than 181 days prior to cruise departure, together with passport details and any special on board service requests; otherwise, booking may be subject to immediate cancellation and any applicable penalties.
Q: How do I retrieve my lost password?
A: Please click on Need Password Help and enter the email address that you registered with. An email will be automatically sent to you to reset your password.
Q: What is My Oceania?
A: My Oceania allows you to manage your future cruise planning and existing reservations from one location.The Cruise Planner program allows you to save your favorite cruises, add hotels and view programs. The Manage Reserve program features available shore excursions and documentation associated with your cruise. Guests are also able to make dining reservations for their cruise.
Q: What is your cancellation and refund policy?
A:

All cancellations must be in writing and received by Oceania Cruises no later than the day before cancellation penalties are to be assessed. Fare is defined as the full cost of any cruise or air component purchased from Oceania Cruises, excluding optional facilities and services fees. Please refer to the full Terms and Conditions of the Guest Ticket/Contract for fees relating to the cancellation of optional facilities and services. The following cancellation charges will be assessed for all written cancellations received up to the scheduled time of departure.

The following cancellation charges will be assessed for all written cancellations received up to the scheduled time of departure.

Cruises of less than 15 days:

DAYS PRIOR
TO CRUISE SAIL DATE - CANCELLATION AMOUNT
  • 91-120 Days Prior - $250 per person administrative fee+
  • 76-90 Days Prior - 25% of Fare
  • 61-75 Days Prior - 50% of Fare
  • 31-60 Days Prior - 75% of Fare
  • 0-30 Days Prior - 100% of Fare

Cruises of more than 15 days except 180-Day Voyages:

DAYS PRIOR
TO CRUISE SAIL DATE - CANCELLATION AMOUNT
  • 151-180 Days Prior - $250 per person administrative fee+
  • 121-150 Days Prior - 25% of Fare
  • 91-120 Days Prior - 50% of Fare
  • 61-90 Days Prior - 75% of Fare
  • 0-60 Days Prior - 100% of Fare

180-Day Voyages

  • Deposit-181 Days Prior - $500 per person
  • 151-180 Days Prior - 25% of Fare
  • 121-150 Days Prior - 50% of Fare
  • 91-120 Days Prior - 75% of Fare
  • 0-90 Days Prior - 100% of Fare

For Owner's, Vista and Oceania Suites, the cancellation amounts are as listed above with two exceptions: For cruises of less than 15 days, the administrative fee from 91 to 120 days prior to sailing is 10% of the Fare; and for cruises 15 days or longer except 180-Day Voyages, the administrative fee from 151 to 180 days prior to sailing is 10% of the Fare.

+The Administrative Fee may be converted to a Future Cruise Credit redeemable on bookings made up to 12 months after cancellation date and for travel within 2 years of date of issue.

Q: Do staterooms have refrigerators?
A: As of February 2011 all staterooms and suites on all ships will offer refrigerated mini bars.
Q: When will I receive my final documents?
A: All final cruise documents and other arrangements made by Oceania Cruises on behalf of the guest(s) will be sent to the designated travel agency or directly to the guest approximately 21 days prior to the sail date. A service fee may be charged the expedited shipment of documents.
Q: What is the contact number for CIBT visa services for guests purchasing Brazil, India and China Visas through Oceania Cruises?
A: CIBT 800 numbers for guest purchasing Brazil, India & China Visa's through OCI:
US Citizens - 1-800-313-1215
Canada Citizens - 1-888-665-9956
Q: Are designated smoking areas on Marina?
A: The designated smoking areas on the Marina will be in the same places as on our R class ships. Forward starboard corner of the pool deck – Deck 12 Aft and port corner of Horizons– Deck 15
Q: Do you know if all of the bathrooms on the Marina will have a step up into the bathroom?
A: On the Marina, all staterooms with the exception of the Wheelchair accessible ones, have a step up into the bathroom. However, suites (PH and higher) do not have the step.
Q: Will the in-suite dining be the same in the Marina as in the R-class vessels. For example, course by course in-suite dining served by the butler.
A: Yes, Suite guests will be able to order from any of the dining venues onboard during meal hours.
Q: What are the names for the production shows on Marina?
A: We will have our three production shows, ConMolto, Groovin, and River Rhapsody.
Q: Are there cribs available on Marina?
A: Marina has a limited amount of cribs available.
Q: What fitness equipment are included in the Owners and Vista Suites on Marina?
A: There is both a treadmill and a stationary bicycle in the Vista Suite and a stationary bicycle in the Owners suites.
Q: What does the casino on Marina include?
A: The Monte Carlo-style Casino on Deck 6 features Blackjack, Roulette, Craps, Poker and nearly 100 slot machines for your gaming pleasure. You must be at least 18 years of age to enter and use this facility, which operates only when the ship is sailing in international waters. Operating hours are listed in Oceania Currents, the ship’s daily newsletter. The professional casino staff will be happy to provide you with instructions and rules for each game.
Q: Where is the medical center located on Marina?
A: deck 4 mid-ship
Q: Do you know if the Marina will have separate steam rooms? 
A: Yes, they will be separate.
Q: Will staterooms/ suites have ipod docking stations on Marina?
A: Only the Owners Suites/Vista Suites and Oceania Suites will feature MP3/Ipod docking stations.
Q: Will Spinning classes be offered on Marina?
A: Yes, this will be offered on Marina Only.
Q: Will we have bridge hosts on Marina?
A: Bridge Directors for guests wishing to play duplicate or social Bridge may be available on crossings and longer voyages depending on cruise availability. The directors are ACBL Certified Bridge Masters who may also offer beginning and advanced bridge lectures on sea days. However, we are unable to confirm the availability of a bridge director prior to a specific cruise since it is on a space available basis only.
Q: What is the seating capacity for the restaurants on Marina?
A:
La Reserve – 24

Privee – 8

Jacques – 124

Red Ginger – 126

Polo - 137

Toscana - 137

Grand Dining Room – 566
Q: Is my air ticket refundable?
A: Air tickets are refundable to Oceania Cruises only and are considered a part of the total cruise or cruisetour fare. Replacement of lost airline tickets requires purchase of an additional ticket. All costs for replacements are the responsibility of the guest. Air ticketing fees that result from the changes to or cancellation of air arrangements are the sole responsibility of the guest.
Q: Can I bring children under the age of 18?
A: Infants must be one year of age as of the first day of the cruise. Guests traveling with a young infant that does not meet the infant policy will be denied boarding. No refunds or other compensation shall be due from Oceania Cruises to anyone as a result of the denial of boarding to an underage infant or any accompanying guests. Any guest under the age of 18 must be accompanied by and occupy the same stateroom as an adult 18 years or older. Oceania Cruises does not provide for the care, entertainment or supervision of children.
Q: Can I sail with Oceania Cruises while pregnant?
A: Oceania Cruises cannot accept guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during, the cruise.
Q: Can I purchase bottles of wine at ports of call and bring them onboard?
A: Guests wishing to purchase wine in a port of call and bring it onboard with them may do so, limited to three (3) bottles per stateroom. Guests are welcome to enjoy their wine in the comfort and privacy of their stateroom or suite, or, if they prefer, may enjoy their wine in one of the ship's dining rooms. Any wine consumed in the dining room or a public area will be subject to a corkage fee of $25.00 per bottle.
Q: What are the Canyon Ranch SpaClub® policies?
A: Guests must be 18 years or older to enter Canyon Ranch SpaClub®.
Q: When can I select my airline seat or submit a special request to the airline?
A: Any pre-flight arrangements, such as seat assignments, frequent flyer programs, wheelchair requests, oxygen or special meal requests, must be made by the guest directly with the airlines based on their policies and procedures. Oceania Cruises cannot confirm any special airline requests unless otherwise specified. Due to special fares used, frequent flyer or past traveler discounts may not apply to air tickets issued by Oceania Cruises. These special requests and services should be arranged by your Travel Agent directly with the airlines.
Q: Can I add air to my reservation?
A: Oceania Cruises, as an added service to our guests, offers arrangements for air travel in conjunction with a cruise. Air arrangements, including routings, are at Oceania Cruises' (or its agents') discretion, and are based on flight availability and agreements among various airlines, Oceania Cruises and independent contractors. Special requests, including class of service upgrades, specific carriers and routing, are at the discretion of Oceania Cruises. Upgrades apply to International flights and may not apply to U.S. domestic or intra-continental flights within North America, Europe, South America, Asia or Africa. Air allowance is subject to prevailing rates at time of change. In making these arrangements, Oceania Cruises acts only as an agent on the guest(s') behalf, and does not operate, control, or supervise any airlines and will not be responsible for carriers failing to meet schedules whether or not air tickets were issued by Oceania Cruises. Air tickets are refundable to Oceania Cruises only and are considered a part of the total cruise or cruisetour fare. Any airline-imposed fees that result from changes to or cancellation of air arrangements are the sole responsibility of the guest. Due to government regulations, if you are delayed or unable to board at embarkation, you may not be able to board at a later time. In such event, Carrier shall have no liability to refund any cruise or cruisetour fares.
Q: How do you handle custom air requests?
A: "Any pre-flight arrangements, such as seat assignments, frequent flyer programs, wheelchair requests, oxygen or special meal requests must be made by the guest directly with the airlines based on their policies and procedures. Oceania Cruises cannot confirm any special airline requests unless otherwise specified. Due to the special nature of fares used, frequent flyer or past traveler discounts may not apply to air tickets issued by Oceania Cruises. These special requests and services should be arranged by you or your Travel Agent directly with the airlines.
Q: What is the procedure to have medical equipment delivered to the ship?
A: Having medical equipment brought onboard is handled on a case by case basis. Oceania Cruises must receive the full dimensions, description of the equipment, name of the delivery company, and all other pertinent information.
Q: What payment types do you accept?
A: American Express, Discover, Mastercard, Visa, travel agency checks and personal checks are accepted for deposits and full payments. For your convenience, your Final Payment may be automatically charged to the credit card used to make the initial deposit. Oceania Cruises accepts no responsibility for credit card foreign currency/transaction processing fees independently assessed by issuing banks. None of these fees separately charged by the issuing banks accrues to the benefit of Oceania Cruises. Third party credit card charges can only be accepted when accompanied by valid authorization to charge from the relevant card owner.
Q: Can I change my mail preferences?
A: You may elect to opt-out of email communications or direct mail communications using the Change of Address page. The changes to your mail preferences will be updated within 72 business hours.
Q: Is there a dress code?
A: Recommended onboard clothing is resort or country club-casual. For evening dining, elegant casual resort wear is suggested. We request that casual jeans, shorts, t-shirts or tennis shoes not be worn at dinner.
Q: Do you offer kosher dining options?
A: Yes, please contact special services at least 90 days in advance of your sailing so that we may provide your preferred selections.

The chefs of Oceania Cruises have worked with Gourmet Kosher to provide up to 70 kosher meal options, prepared with the finest USDA Certified glatt kosher meats, Grade A produce and ingredients, in facilities which are under strict Rabbinical supervision and daily USDA inspection. Each meal is frozen and delivered to our ships in double-wrapped packaging to allow the kosher meals to be reheated in non-kosher ovens. Each meal is served on kosher china with proper flatware.

While Oceania Cruises’ vessels do not have separate kosher kitchens, guests may also order a variety of kosher meats that can be cooked to taste (medium, well done, etc.) in addition to the Gourmet Kosher meal options. Please note that although the food is kosher, the onboard preparation and galley environments are not.

We are pleased to serve guests kosher meals in the Grand Dining Room restaurant, please contact the Maitre d' to make arrangements once on board. We regret that kosher meals cannot be served in other restaurants at this time. Please contact reservations for additional information.

Sample Kosher Menu

Q: How may I book spa treatment before my cruise?
A: For your convenience, you may reserve your Canyon Ranch spa treatment by calling Canyon Ranch at +1 877 329 1924 or emailing Oceania@canyonranch.com beginning 60 days before your cruise. Additional information is available at http://www.canyonranch.com/sea/oceania-cruises. PLEASE NOTE: Guests under age 16 are not permitted in the Spa or Fitness Center at any time, and guests age 16 or 17 may only use the facilities if accompanied by an adult.