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Oceania Cruises. Your World. Your Way.

Frequently Asked Questions





 

Most Frequently Asked Questions

We have included a list of commonly asked questions below to assist you with your travel plans.

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OCEANIA CRUISES, INC.
8300 NW 33rd Street, Suite 308
Miami, Florida 33122
Local: 305-514-2300
Tollfree: 855.OCEANIA (855.623.2642)

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Q: What is your baggage policy?
A: Luggage for Oceania Cruises' guests must be handled pursuant to regulators and tariffs of airlines, government security requirements and ground operators. Luggage exceeding these limitations will be subject to charges as set forth by the individual operators, including any excess baggage charges. Fees for checked luggage are now common and are the responsibility of the guest. Please check with your specific airline(s) for their respective luggage policy. Oceania Cruises reserves the right to refuse any items that may be considered dangerous (explosives, firearms, liquid oxygen, combustible or illegal items). Oceania Cruises reserves the right to search any baggage for security issues. All hand-carried luggage and personal effects are the responsibility of the guest at all times. Oceania Cruises is not responsible for the loss of or damage to guests' luggage. Baggage insurance is recommended. Luggage and personal belongings will be taken off the ship upon guest debarkation. Under no circumstances will luggage be kept onboard without the owner of such luggage being on the vessel. Guests may bring a reasonable amount of luggage onboard an Oceania Cruises vessel. No baggage of items heavier than 70 lbs. will be loaded onto or off-loaded from our vessels. Please refer to your Guest Ticket/Contract for all applicable Terms and Conditions.
Q: Do I need a Passport or Visa?
A: Passport and Visa requirements, and regulations in regards to vaccination certificates and other health requirements vary by destination. It is the sole responsibility of each guest to obtain and have available appropriate valid travel and health documents for their chosen itinerary. Any guest traveling without the proper documentation will not be allowed to board the vesseland no refund of cruise fare or any other travel components purchased from Oceania Cruises will be issued. Passports must be valid six months from the date of trip completion. Due to airline security measures, your Passport name must match your airline ticket name or you may be denied boarding. Oceania Cruises accepts no responsibility for obtaining required visas nor for advising guests of visa or other immigration requirements beyond the guidelines indicated.
Q: Do I need special vaccinations?
A: Passport and Visa requirements, and regulations in regards to vaccination certificates and other health requirements vary by destination. It is the sole responsibility of each guest to obtain and have available appropriate valid travel and health documents for their chosen itinerary. Any guest traveling without the proper documentation will not be allowed to board the vesseland no refund of cruise fare or any other travel components purchased from Oceania Cruises will be issued. Passports must be valid six months from the date of trip completion. Due to airline security measures, your Passport name must match your airline ticket name or you may be denied boarding. Oceania Cruises accepts no responsibility for obtaining required visas nor for advising guests of visa or other immigration requirements beyond the guidelines indicated.
Q: Where do I find information about Travel Advisories?
A: The U.S. Department of Stat's Consular Information Sheets are available for every country in the world. Oceania Cruises recommends that all guests visit the U.S. Department of State's website at http://travel.state.gov to obtain information concerning that status of any advisories or warnings issued to travelers for specific countries around the world.
Q: I have an existing medical condition. What do I do?
A: Guests with any medical condition(s) or special needs that may require treatment or attention or accomodation during the voyage, or needing to travel with medical apparatus, including wheelchailrs, motorized scooters, oxygen therapy, etc., must advise Oceania Cruises in writing at the time of deposit. Please note some ports of call may not be suitable for guests with limited mobility and in such cases, may disallow debarkation with a wheelchair or motorized scooter or for any individual with limited mobility. Oceania Cruises is unable to accomodate women past their sixth month of pregnancy. Oceania Cruises has the right to refuse or revoke passage to anyone who, in its judgement, is in a physical, mental or emotional condition unfit for travel or whose comfort onboard may be compromised due to situations beyond the care that can be provided by Oceania Cruises. Oceania Cruises will under appropriate circumstances permit its guests to use special equipment such as those noted above,which satisfy the criteria stated in the Oceania Cruises' Policy Statement.
Q: What special diets are available on the ships?
A: Special arrangements can be made if you require Diabetic, Gluten-free, Lactose-free, Kosher, Vegetarian and Vegan. Other diets must be requested for approval and, in some cases, may require additional medical documentation.
Q: What kinds of outlets do the staterooms have?
A: Each stateroom has 2-110 volt outlets and 2-220 volt outlets which can be used for items such as battery chargers, hair dryers, razors and personal hygiene items.
Q: Can I bring my travel iron?
A: Travel irons cannot be used due to the fire hazzard they can pose.
Q: Do you offer Travel Insurance?
A: We strongly recommend that all guests purchase comprehensive travel insurance that includes Medical and Baggage Protection, as well as Trip Cancellation/Interruption Insurance to cover the full purchase price of the cruise, including air and/or land program costs. Your travel agent can provide additional information about Oceania Cruises' Travel Protection Program, which has been specially designed and economically priced exclusively for our guests. To view the full terms, limits, conditions and exclusions of the Oceania Cruises Travel Protection Program, click Description of Coverage.
Q: Is there a dress code?
A: Recommended onboard clothing is resort or country club-casual. For evening dining, elegant casual resort wear is suggested. We request that casual jeans, shorts, t-shirts or tennis shoes not be worn at dinner.
Q: How may I book spa treatment before my cruise?
A: For your convenience, you may reserve your Canyon Ranch spa treatment by calling Canyon Ranch at +1 877 329 1924 or emailing Oceania@canyonranch.com beginning 60 days before your cruise. Additional information is available at http://www.canyonranch.com/sea/oceania-cruises. PLEASE NOTE: Guests under age 16 are not permitted in the Spa or Fitness Center at any time, and guests age 16 or 17 may only use the facilities if accompanied by an adult.