Oceania Cruises. Your World. Your Way.

Frequently Asked Questions





 

Most Frequently Asked Questions

We have included a list of commonly asked questions below to assist you with your travel plans.

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Guest Relations

OCEANIA CRUISES, INC.
8300 NW 33rd Street, Suite 308
Miami, Florida 33122
Local: 305.514.2300
Toll-free: 800.531.5619

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Q: What are my Fares based on?
A: Fares are quoted in U.S. Dollars, are per person and are based on double occupancy. Fares do not include prepaid charges, personal charges or optional facilities and service fees, as those terms are clearly defined in the Guest Ticket/Contract. Also not included are shore excursions, meals ashore, baggage handling, gratuities,(alcoholic)beverages not part of the regular menu, laundry service and other onboard amenities and services, including spa treatments.
Q: What is your deposit and payment policy?
A: Bookings made more than 120 days from sailing are required to deposit 20% of the applicable cruise fare for Owner's, Vista, and Oceania Suites and $750 for all other suite/stateroom categories within 7 days of booking. Bookings made between 91 and 120 days of sailing are required to deposit within 3 days of booking and bookings made within 90 days of sailing are required to deposit by the end of the booking day. Bookings not deposited as per this schedule will automatically be cancelled.

Unless otherwise noted, final payment must be received by Oceania Cruises 90 days prior to cruise departures for voyages 14 nights or less and 150 days prior for voyages 15 nights or longer. Oceania Cruises reserves the right to cancel any booking not fully paid at time of final payment. Payment may be made by personal check, American Express, MasterCard, Discover Card or Visa.
Q: What is your cancellation and refund policy?
A: A 100% cancellation fee will be imposed as indicated for non-appearance. Fare is defined as the full cost of any cruise or air component purchased from Oceania Cruises, excluding optional facilities and services fees. Please refer to the full Terms and Conditions of the Guest Ticket/Contract for fees relating to the cancellation of optional facilities and services.

A full refund of payments received will be made when Oceania Cruises receives written notice of cancellation as indicated by the Cancellation Fee Schedule listed here. Cancellation notices must be received by Oceania Cruises in writing. Guests who cancel within the indicated periods are subject to the following per person cancellation fees:

Cruises 14 Nights or less:

  • 120-91 Days Prior - $100 per person
  • 90-76 Days Prior - 25% of Fare
  • 75-61 Days Prior - 50% of Fare
  • 60-31 Days Prior - 75% of Fare
  • 30-0 Days Prior - 100% of Fare

Cruises 15 Nights or more:

  • 180-151 Days Prior - $100 per person
  • 150-121 Days Prior - 25% of Fare
  • 120-91 Days Prior - 50% of Fare
  • 90-61 Days Prior - 75% of Fare
  • 60-0 Days Prior - 100% of Fare
Q: What payment types do you accept?
A: American Express, Discover, Mastercard, Visa, travel agency checks and personal checks are accepted for deposits and full payments. For your convenience, your Final Payment may be automatically charged to the credit card used to make the initial deposit. Oceania Cruises accepts no responsibility for credit card foreign currency/transaction processing fees independently assessed by issuing banks. None of these fees separately charged by the issuing banks accrues to the benefit of Oceania Cruises. Third party credit card charges can only be accepted when accompanied by valid authorization to charge from the relevant card owner.