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Oceania Cruises. Your World. Your Way.

Frequently Asked Questions





 

Most Frequently Asked Questions

We have included a list of commonly asked questions below to assist you with your travel plans.

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Reservations: 855.OCEANIA (855.623.2642)
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OCEANIA CRUISES, INC.
8300 NW 33rd Street, Suite 308
Miami, Florida 33122
Local: 305-514-2300
Tollfree: 855.OCEANIA (855.623.2642)

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Q: What are my Fares based on?
A: All fares are per person based on double occupancy and may be withdrawn at any time. Please see our Terms & Conditions page for complete details.
Q: What is your deposit and payment policy?
A: Bookings require a per person deposit of 20% of the applicable fare for Owner's, Vista, and Oceania Suites and $750 for all other suite/stateroom categories; for Grand Voyages the per person deposit is $1,500. Bookings must deposit within 7 days of booking for bookings made more than 120 days from sailing, within 3 days of booking for bookings made between 91 and 120 days from sailing, and by the end of the booking day for bookings within 90 days of sailing. Unless otherwise noted, final payment must be received by Oceania Cruises 90 days prior to cruise departure for voyages less than 15 days and 150 days prior for voyages 15 days or longer. Oceania Cruises reserves the right to cancel any booking not fully paid or deposited per the schedule or those without passport details. American Express, MasterCard, Visa, Discover Card and checks made payable to Oceania Cruises are all acceptable forms of payments. Once a deposit is made, all changes are subject to an administrative fee. Oceania Cruises credit card transactions are processed through our bank in U.S. Dollars. Please be aware that some Visa, Discover Card and MasterCard issuing banks impose a “Foreign Transaction Fee” on credit card transactions for on board purchases and purchases processed outside of the U.S. even if the transaction is denominated in U.S. Dollars. Oceania Cruises accepts no responsibility for foreign currency/transaction fees charged by credit card companies. Guests should check with their individual credit card companies for more information.

180-Day Voyages
The per person deposit required to secure the 180-Day Voyages is 20% of the applicable cruise fare for all suites and staterooms and must be received within 7 days of booking. Final payment due must be received no later than 181 days prior to cruise departure, together with passport details and any special on board service requests; otherwise, booking may be subject to immediate cancellation and any applicable penalties.
Q: What is your cancellation and refund policy?
A:

All cancellations must be in writing and received by Oceania Cruises no later than the day before cancellation penalties are to be assessed. Fare is defined as the full cost of any cruise or air component purchased from Oceania Cruises, excluding optional facilities and services fees. Please refer to the full Terms and Conditions of the Guest Ticket/Contract for fees relating to the cancellation of optional facilities and services. The following cancellation charges will be assessed for all written cancellations received up to the scheduled time of departure.

The following cancellation charges will be assessed for all written cancellations received up to the scheduled time of departure.

Cruises of less than 15 days:

DAYS PRIOR
TO CRUISE SAIL DATE - CANCELLATION AMOUNT
  • 91-120 Days Prior - $250 per person administrative fee+
  • 76-90 Days Prior - 25% of Fare
  • 61-75 Days Prior - 50% of Fare
  • 31-60 Days Prior - 75% of Fare
  • 0-30 Days Prior - 100% of Fare

Cruises of more than 15 days except 180-Day Voyages:

DAYS PRIOR
TO CRUISE SAIL DATE - CANCELLATION AMOUNT
  • 151-180 Days Prior - $250 per person administrative fee+
  • 121-150 Days Prior - 25% of Fare
  • 91-120 Days Prior - 50% of Fare
  • 61-90 Days Prior - 75% of Fare
  • 0-60 Days Prior - 100% of Fare

180-Day Voyages

  • Deposit-181 Days Prior - $500 per person
  • 151-180 Days Prior - 25% of Fare
  • 121-150 Days Prior - 50% of Fare
  • 91-120 Days Prior - 75% of Fare
  • 0-90 Days Prior - 100% of Fare

For Owner's, Vista and Oceania Suites, the cancellation amounts are as listed above with two exceptions: For cruises of less than 15 days, the administrative fee from 91 to 120 days prior to sailing is 10% of the Fare; and for cruises 15 days or longer except 180-Day Voyages, the administrative fee from 151 to 180 days prior to sailing is 10% of the Fare.

+The Administrative Fee may be converted to a Future Cruise Credit redeemable on bookings made up to 12 months after cancellation date and for travel within 2 years of date of issue.

Q: What payment types do you accept?
A: American Express, Discover, Mastercard, Visa, travel agency checks and personal checks are accepted for deposits and full payments. For your convenience, your Final Payment may be automatically charged to the credit card used to make the initial deposit. Oceania Cruises accepts no responsibility for credit card foreign currency/transaction processing fees independently assessed by issuing banks. None of these fees separately charged by the issuing banks accrues to the benefit of Oceania Cruises. Third party credit card charges can only be accepted when accompanied by valid authorization to charge from the relevant card owner.