• Welcome, Log In or Register
  • 855.OCEANIA (855.623.2642)
  • Guest Services
Oceania Cruises. Your World. Your Way.

Frequently Asked Questions





 

Most Frequently Asked Questions

We have included a list of commonly asked questions below to assist you with your travel plans.

FOR IMMEDIATE ASSISTANCE
Reservations: 855.OCEANIA (855.623.2642)
Monday - Friday: 8:30am - 9:00pm, Saturday: 9:00am - 5:30pm and Sunday: 10:00am - 6:00pm EST

Guest Relations

OCEANIA CRUISES, INC.
8300 NW 33rd Street, Suite 308
Miami, Florida 33122
Local: 305-514-2300
Tollfree: 855.OCEANIA (855.623.2642)

Click here to request a brochure.

 
 
Q: Do you have room service?
A: For your convenience, complimentary room service is available 24 hours a day from our extensive room service menu.
Q: Do you have valet and laundry facilities?
A: Dry cleaning and laundry services are offered onboard. Both regular and express services are available at an additional fee.
Q: Can I smoke onboard?
A: For the safety and security of all guests and staff onboard, Designated Smoking Areas are available on Deck 9, the forward starboard corner of the Pool Deck, and Deck 10, in the aft, port corner of Horizons. These areas are comfortably furnished and conveniently located near food and beverage areas. Smoking is expressly forbidden in all Staterooms and Suites, on verandas, or in any areas of the ship other than officially Designated Smoking Areas. Smoking in a stateroom or suite represents a serious fire and safety hazard to all guests and staff. Guests chosing to disregard this policy will be disembarked at the next port of call and may also be subject to additional fees that will be imposed to cover the costs associated with any damage to and the required cleaning of furnishings, verandas and surrounding deck or accomodation areas. All areas other than those specified as Designated Smoking Areas will remain smoke-free. This includes all guest suites and staterooms,verandas, restaurants, public areas, the Casino and all other areas of the ship. Cigar and Pipe smoking is only permitted on the forward starboard corner of the Pool Deck.
Q: Do you have medical services onboard?
A: Each of the ships is equipped with limited medical facilities and staffed by international medical personnel. Customary Emergency Room fees and charges do apply for medical services and are dictated by the services performed by the ship's medical staff.
Q: What entertainment is offered onboard?
A: A wide variety of entertainment is offered onboard. Please visit the Lifestyle and Entertainment section for additional details.
Q: Where are our doctors from?
A: Our doctors are international and meet American College of Emergency Physicians and ICCL (International Council of Cruise Lines) guidelines, including: Current physician licensure, Three years of post-graduate / post-registration clinical practice in general and emergency medicine or Board certification in: Emergency Medicine, Family Practive or Internal Medicine or Competent skill level in advanced life support and cardiac care.
Q: What is your medical backup?
A: Oceania Cruises has established contacts throughout the world with several different ER / Hosipitals, where Ships Doctors can refer patients for medical care.
Q: What are the hours of operation for the Casino?
A: The Casino offers Blackjack, Poker and Roulette. The hours of operation may vary from day to day, depending on the itinerary and other activities. The casino is closed while in port. The slots are generally available from 10:30 AM to closing and tables are open from 2 till 5:30 PM and from 8:30 PM until closing.
Q: What are the Casino policies?
A: Guests must be 18 or older to enter or gamble in the Casions on our ships. US dollars are used. A 5% fee will be charged to your account if receive a cash advance against your shipboard account. There is a $1,000 maximum per guest per day for these cash advances.
Q: Can I exchange my money for local currency?
A: For European voyages, Euros may be purchased from Reception. For destinations in Europe that do not utlize the Euro, along with Far East and China, South America and the Caribbean, we will endeavor to provide currency exchange services onboard or provide the guest with information on currency exchange services available ashore. All foreign currency exchange transactions will be charged to the guest's onboard account and a 5% transaction fee will be applied by Oceania Cruises.
Q: Can I use my credit card to get a cash advance on the ship?
A: Cash advances are available at the Reception Desk. A daily limit of $500 per registered card can be billed to the guest's shipboard account. A 5% transaction fee will be applied to your account.
Q: Can I cash a Travelers check or Personal Check on the ship?
A: Travelers Checks are cashed onboard our ships. We do not charge a service fee for cashing the checks into US currency. A 5% transaction fee will be added to your onboard account if require foreign currency. Personal checks are not accepted.
Q: What are the ships' policies regarding guests going ashore?
A: When the ships arrive in a port of call, guests are requested to wait in the public areas or in their stateroom until an announcement is made with instructions for safe disembarkation. In certain ports, guests will be brought ashore in tendor boats. When tendering is required, you will be instructed where and when to board the tenders. Sailing times for each port of call are listed in Oceania Currents and clearly displayed at the gangway. Guest should take note of the scheduled sailing time and return to the ship at least 30 minutes prior to sailing. If the guests return late and miss the ship, they will be solely responsible for rejoining the ship and all associated costs. When going ashore, guests should carry their Oceania WorldCard stateroom key with them at all times. The Oceania WorldCard serves as the guest's boarding card and must be swiped for security purposes at the gangway each time you disembark and embark the ship.
Q: How is luggage handled at embarkation and debarkation?
A: On embarkation day, your luggage will be delivered directly to your stateroom. If the luggage has not arrived one hour prior to sailing, guests should contact Reception from their stateroom telephone. On the last night of the cruise guests should pack their luggage and leave it outside their stateroom door before retiring for the evening. You should not pack personal items such as medecine and toiletries that you will require the next morning. Staff members will collect the luggage during the night and deliver it to the cruise terminal. All luggage being disembarked from the vessel and weigh no more than 70 pounds per piece.
Q: What is your alcohol policy?
A: The sale and consumption of alcoholic beverages will be limited to guests aged 21 years or older. Oceania Cruises will refuse and prohibits the sale of alcoholic beverages to guests under the age of 21 years. Guests are kindly reminded to consume alcohol in moderation. Oceania Cruises reserves the right to prohibit and retain all alcohol bought ashore for consumption onboard the vessel.
Q: What kind of currency is used on the ship?
A: Oceania Cruises uses a cashless system based on the U.S. dollar. All onboard purchases and services, other than the Casino, will be billed to an onboard account. You will be required to register an American Express, Mastercard or Visa card during the embarkation process.
Q: Is wireless internet connectivity (WI FI)available on the ship?
A: Wireless internet service is available throughout all ships.
Q: What computer facilities are offered on the ship?
A: There are 16 computers available in the Internet Cafe. Two additional computers are available in the Library. Wireless internet service is available throughout all ships.
Q: When can I make reservations in the specialty restaurant?
A: ONLINE RESERVATIONS (Pre-cruise)
Please visit the Already Booked section of our website to make your dining reservations. Restrictions do apply so make sure you read our Reservation Rules before attempting to make reservations.

ONBOARD RESERVATIONS
Guests with priority embarkation privileges (Concierge and above) will have Priority Reservations from 11:00AM until 1:00PM in Polo Grill. Guests in other staterooms can make their specialty restaurant reservations from 1:00pm - 5pm.

Q: How can I prevent and/or respond to criminal activity onboard?
A: You should immediately dial 911 or the Guests Service Desk to report any missing person or criminal activity. In addition the Security Department is responsible for responding to alleged crimes and missing persons and can be contacted directly at any time by dialing 911 or though the Guests Service Desk. It is important that Guests report immediately missing persons and criminal activities so that responding Oceania Cruises personnel can collect and secure the necessary information.

The Medical Department can be contacted at any time by dialing 911 or through the Guests Service Desk for any required medical assistance.

Oceania Cruises has zero tolerance for crime on board its vessels. On international voyages that embark or disembark in the United States, Oceania Cruises is required by federal law to report on board felonies and missing U.S. nationals to federal agencies. For a missing U.S. national and all serious felonies (homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by federal laws, firing or tampering with the vessel, or theft of money or property in excess of $10,000) the incident must be reported to the F.B.I. by telephone as soon as possible, to the U.S. Department of Homeland Security electronically, and to the U.S. Coast Guard in writing. These requirements apply to incidents that occur on board in U.S. territorial waters, or on the high seas or in foreign waters if the assailant or victim is a U.S. national.

The F.B.I. can assert criminal jurisdiction in all of these circumstances. Each of the nations visited, as well as the vessel’s nation of registry, may also assert jurisdiction and/or impose additional reporting requirements. Oceania Cruises reserves the right to report any/all criminal allegations to any national, state or local law enforcement agency in addition to those mentioned.

For missing persons or felonies arising at any time during the voyage you may independently contact the F.B.I. or U.S. Coast Guard. For incidents within state or foreign waters or ports you may, in addition, contact local law enforcement authorities. Contact information for these entities and the National Sexual Assault Hotline is listed on the following page, along with the locations of U.S. Embassies and Consulates in the ports visited.

Victims Advocacy Groups Contact Information

National Center for Victims of Crime (referral organization for help in your home town)
800-394-2255
www.ncvc.org


National Organization for Victim Assistance (referral organization for help in your home town)
800-879-6682
www.trynova.org


Rape, Abuse & Incest National Network (24 hour hotline and referral organization for help in your home town)
800-656-4673
www.rainn.org


FBI and US Coast Guard Contacts for US Embarkation Ports

Baltimore, Maryland (Embarkation Port)

  • FBI Baltimore Field Office - (410) 265-8080
  • USCG Sector Boston Baltimore Command Center - (410) 576-2525

Boston, Massachusetts (Embarkation Port)

  • FBI Boston Field Office - (617) 742-5533
  • USCG Sector Boston Command Center - (617) 223-5757

Cape Liberty, New Jersey (Embarkation Port)

  • FBI Newark Field Office - (973) 792-3000
  • USCG Sector New York Command Center - (718) 354-4353

Fort Lauderdale, Florida (Embarkation Port)

  • FBI Miami Field Office - (305) 944-9101
  • USCG Sector Miami Command Center - (305) 535-4472

Galveston, Texas (Embarkation Port)

  • FBI Houston Field Office - (713) 693-5000
  • USCG Sector Houston-Galveston Command Center - (713) 671-5133

Honolulu, Hawaii (Embarkation Port)

  • FBI Honolulu Field Office - (808) 566-4300
  • USCG Sector Honolulu Command Center - (808) 842-2600

Los Angeles, California (Embarkation Port)

  • FBI Los Angeles Field Office - (310) 477-6565
  • USCG Sector Los Angeles - Long Beach Command Center - (310) 521-3801

Miami, Florida (Embarkation Port)

  • FBI Miami Field Office - (305) 944-9101
  • USCG Sector Miami Command Center - (305) 535-4472

New Orleans, Louisiana (Embarkation Port)

  • FBI New Orleans Field Office - (504) 816-3000
  • USCG New Orleans Command Center - (504) 846-6160

Click here for US Embassy and/or Consulate & Local Law Enforcement Contact Information for Ports of Call

Q: What is your gratuity policy?
A: For sailings prior to the 2015-16 Winter season:
How much you choose to tip is a personal matter and completely at your discretion. For your convenience the following gratuities are automatically added to your shipboard account. For guests occupying staterooms, gratuities of $15.00 per guest, per day will be added. For guests occupying Penthouse, Oceania, Vista or Owner's Suites where Butler Service is provided, gratuities of $22.00 per guest, per day will be added. In addition, an 18% service gratuity is automatically added to all beverage purchases, spa services and dinner at La Reserve. Naturally, guests may adjust gratuities while onboard the vessel at their sole discretion.

For sailings beginning with the 2015-16 Winter season:
How much you choose to tip is a personal matter and completely at your discretion. For your convenience the following gratuities are automatically added to your shipboard account. For guests occupying staterooms, gratuities of $16.00 per guest, per day will be added. For guests occupying Penthouse, Oceania, Vista or Owner's Suites where Butler Service is provided, gratuities of $23.00 per guest, per day will be added. In addition, an 18% service gratuity is automatically added to all beverage purchases, spa services and dinner at La Reserve. Naturally, guests may adjust gratuities while onboard the vessel at their sole discretion.
Q: When can I board?
A: Guests are required to be onboard the vessel at least one hour prior to the scheduled departure time. Early boarding is available to guests booked in Concierge and above staterooms. Guests sailing onboard Regatta, Insignia and Nautica: Concierge and above staterooms - 11:00 AM; All other staterooms - 3:00 PM. Guests sailing onboard Marina and Riviera: Oceania, Vista and Owner's Suites - 11:00 AM; Penthouse Suites - 12:00 PM; Concierge Verandas - 1:00 PM; All other staterooms - 3:00 PM. A lunch buffet is served from 11:30AM to 5:00PM.
Q: Is there a fee associated with the specialty restaurants?
A: We do not charge an additional fee should you wish to dine in one of our specialty restaurants.
Q: How many dining reservations am I allowed in each specialty restaurant?
A:

R-Class Ships-Regatta, Insignia and Nautica-

Concierge and above staterooms and suites are are allowed two dining reservations in each specialty restaurant. Guests in other stateroom categories are allowed one dining reservation in each specialty restaurant.

O-Class Ship Marina-

Guests in Owners Suites, Vista Suites and Oceania Suites are are allowed two dining reservations in each specialty restaurant. Guests in all other stateroom categories are allowed one dining reservation in each specialty restaurant.
Q: Can I bring oxygen onboard?
A: Oceania Cruises does not provide oxygen for guests. If a guest requires oxygen, they will need to bring it onboard with them. The guest may contact a supply company that will deliver it to the ship for them. We will need to know how many containers, what size they are and the type. We do not allow liquid oxygen on board our cruise ships at any time. If the guest needs oxygen for their flights, they will need to arrange this directly with the airline
Q: Does Oceania provide wheelchair assistance?
A: Embarkation & Disembarkation Assistance - If a guest needs wheelchair assistance at embarkation and debarkation, the request must be communicated prior to departure so that the appropriate arrangements for assistance can be made. Airport Assistance - If a guest is requesting wheelchair assistance at the airport, they must contact the airlines directly.
Q: Are designated smoking areas on Marina?
A: The designated smoking areas on the Marina will be in the same places as on our R class ships. Forward starboard corner of the pool deck – Deck 12 Aft and port corner of Horizons– Deck 15
Q: Do you know if all of the bathrooms on the Marina will have a step up into the bathroom?
A: On the Marina, all staterooms with the exception of the Wheelchair accessible ones, have a step up into the bathroom. However, suites (PH and higher) do not have the step.
Q: Will the in-suite dining be the same in the Marina as in the R-class vessels. For example, course by course in-suite dining served by the butler.
A: Yes, Suite guests will be able to order from any of the dining venues onboard during meal hours.
Q: What are the names for the production shows on Marina?
A: We will have our three production shows, ConMolto, Groovin, and River Rhapsody.
Q: Are there cribs available on Marina?
A: Marina has a limited amount of cribs available.
Q: What does the casino on Marina include?
A: The Monte Carlo-style Casino on Deck 6 features Blackjack, Roulette, Craps, Poker and nearly 100 slot machines for your gaming pleasure. You must be at least 18 years of age to enter and use this facility, which operates only when the ship is sailing in international waters. Operating hours are listed in Oceania Currents, the ship’s daily newsletter. The professional casino staff will be happy to provide you with instructions and rules for each game.
Q: Where is the medical center located on Marina?
A: deck 4 mid-ship
Q: Will Spinning classes be offered on Marina?
A: Yes, this will be offered on Marina Only.
Q: Will we have bridge hosts on Marina?
A: Bridge Directors for guests wishing to play duplicate or social Bridge may be available on crossings and longer voyages depending on cruise availability. The directors are ACBL Certified Bridge Masters who may also offer beginning and advanced bridge lectures on sea days. However, we are unable to confirm the availability of a bridge director prior to a specific cruise since it is on a space available basis only.
Q: What is the seating capacity for the restaurants on Marina?
A:
La Reserve – 24

Privee – 8

Jacques – 124

Red Ginger – 126

Polo - 137

Toscana - 137

Grand Dining Room – 566
Q: Can I purchase bottles of wine at ports of call and bring them onboard?
A: Guests wishing to purchase wine in a port of call and bring it onboard with them may do so, limited to three (3) bottles per stateroom. Guests are welcome to enjoy their wine in the comfort and privacy of their stateroom or suite, or, if they prefer, may enjoy their wine in one of the ship's dining rooms. Any wine consumed in the dining room or a public area will be subject to a corkage fee of $25.00 per bottle.
Q: What are the Canyon Ranch SpaClub® policies?
A: Guests must be 18 years or older to enter Canyon Ranch SpaClub®.
Q: What is the procedure to have medical equipment delivered to the ship?
A: Having medical equipment brought onboard is handled on a case by case basis. Oceania Cruises must receive the full dimensions, description of the equipment, name of the delivery company, and all other pertinent information.
Q: Do you offer kosher dining options?
A: Yes, please contact special services at least 90 days in advance of your sailing so that we may provide your preferred selections.

The chefs of Oceania Cruises have worked with Gourmet Kosher to provide up to 70 kosher meal options, prepared with the finest USDA Certified glatt kosher meats, Grade A produce and ingredients, in facilities which are under strict Rabbinical supervision and daily USDA inspection. Each meal is frozen and delivered to our ships in double-wrapped packaging to allow the kosher meals to be reheated in non-kosher ovens. Each meal is served on kosher china with proper flatware.

While Oceania Cruises’ vessels do not have separate kosher kitchens, guests may also order a variety of kosher meats that can be cooked to taste (medium, well done, etc.) in addition to the Gourmet Kosher meal options. Please note that although the food is kosher, the onboard preparation and galley environments are not.

We are pleased to serve guests kosher meals in the Grand Dining Room restaurant, please contact the Maitre d' to make arrangements once on board. We regret that kosher meals cannot be served in other restaurants at this time. Please contact reservations for additional information.

Sample Kosher Menu