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Oceania Cruises. Your World. Your Way.

Frequently Asked Questions





 

Most Frequently Asked Questions

We have included a list of commonly asked questions below to assist you with your travel plans.

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Reservations: 855.OCEANIA (855.623.2642)
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Guest Relations

OCEANIA CRUISES, INC.
8300 NW 33rd Street, Suite 308
Miami, Florida 33122
Local: 305-514-2300
Tollfree: 855.OCEANIA (855.623.2642)

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Q: Can I make independent air arrangements?
A: Oceania Cruises has no responsibility with regard to air or land travel arrangements made by non-refundable, restricted travel or frequent flyer tickets. This exclusion of liability includes consequences to independently arranged air or land travel that may result in last minute changes in the embarkation or disembarkation ports, and delays in arrival at any port location. Please refer to the Guest Ticket/Contract for full terms and conditions of these exclusions.
Q: What is the number to contact for specific questions regarding the Oceania Cruises Travel Protection Program?
A: 1-800-457-7709
Q: Is my air ticket refundable?
A: Air tickets are refundable to Oceania Cruises only and are considered a part of the total cruise or cruisetour fare. Replacement of lost airline tickets requires purchase of an additional ticket. All costs for replacements are the responsibility of the guest. Air ticketing fees that result from the changes to or cancellation of air arrangements are the sole responsibility of the guest.
Q: When can I select my airline seat or submit a special request to the airline?
A: Any pre-flight arrangements, such as seat assignments, frequent flyer programs, wheelchair requests, oxygen or special meal requests, must be made by the guest directly with the airlines based on their policies and procedures. Oceania Cruises cannot confirm any special airline requests unless otherwise specified. Due to special fares used, frequent flyer or past traveler discounts may not apply to air tickets issued by Oceania Cruises. These special requests and services should be arranged by your Travel Agent directly with the airlines.
Q: Can I add air to my reservation?
A: Oceania Cruises, as an added service to our guests, offers arrangements for air travel in conjunction with a cruise. Air arrangements, including routings, are at Oceania Cruises' (or its agents') discretion, and are based on flight availability and agreements among various airlines, Oceania Cruises and independent contractors. Special requests, including class of service upgrades, specific carriers and routing, are at the discretion of Oceania Cruises. Upgrades apply to International flights and may not apply to U.S. domestic or intra-continental flights within North America, Europe, South America, Asia or Africa. Air allowance is subject to prevailing rates at time of change. In making these arrangements, Oceania Cruises acts only as an agent on the guest(s') behalf, and does not operate, control, or supervise any airlines and will not be responsible for carriers failing to meet schedules whether or not air tickets were issued by Oceania Cruises. Air tickets are refundable to Oceania Cruises only and are considered a part of the total cruise or cruisetour fare. Any airline-imposed fees that result from changes to or cancellation of air arrangements are the sole responsibility of the guest. Due to government regulations, if you are delayed or unable to board at embarkation, you may not be able to board at a later time. In such event, Carrier shall have no liability to refund any cruise or cruisetour fares.
Q: How do you handle custom air requests?
A: "Any pre-flight arrangements, such as seat assignments, frequent flyer programs, wheelchair requests, oxygen or special meal requests must be made by the guest directly with the airlines based on their policies and procedures. Oceania Cruises cannot confirm any special airline requests unless otherwise specified. Due to the special nature of fares used, frequent flyer or past traveler discounts may not apply to air tickets issued by Oceania Cruises. These special requests and services should be arranged by you or your Travel Agent directly with the airlines.